Officer People Support Centre - Payroll Processing

Monday to Friday - West Perth Location

Performance, Retention and Profit Share Bonuses

Company contribution towards private health insurance

Support timely and accurate payroll and employee services

Our vision

As a leading iron ore producer, Hancock Iron Ore is helping secure the resources, jobs and prosperity that underpin the nation’s future. Guided by our vision to be the best mining company for Australia, we measure success not only by what we produce, but by the difference we make. We value creating opportunities, helping build regional and remote areas, and supporting Australian businesses by unlocking potential wherever it exists. Being 'For Australia' means delivering lasting benefits for today and for generations to come.

About the role

The

People Support Centre

is Hancock Iron Ore’s central hub for all transactional HR employee life cycle and pay changes. An opportunity currently exists for an

Officer People Support Centre

to join the team based in West Perth. Reporting to the Supervisor People Support Centre, you will play a key role in delivering accurate, timely, and high‑quality payroll and employee services. This role is ideal for an experienced payroll professional who thrives in a fast‑paced environment and provides exceptional customer service to employees and stakeholders.

In this role, you’ll be responsible for day‑to‑day pay processing, onboarding new starters (including transfers and rehires), maintaining accurate data in SuccessFactors (Employee Central), managing employee benefits, and responding to queries relating to pay and leave. You’ll work closely with HR, Payroll, Finance,



and other internal teams to ensure all transactions are processed in line with company policy, statutory requirements, and service level agreements.

Duties:

Action onboarding tasks for new starters, transfers, and rehires, including reviewing new hire data, managing pending recruits, and completing first pay calculations

Process pays, leave, benefits, deductions, expense reimbursements, and employment changes accurately and on timeOn: Actually a missing closing tag

Maintain accurate employee data in SuccessFactors (Employee Central) and prepare employee documentation such as contracts

Respond to employee and stakeholder queries via ServiceNow and the PSC inbox in line with SLAs

Process employee benefit programs such as novated leases, car parking, and travel benefits

Facilitate workers compensation and income protection claims and support related queries

Calculate and process termination payments and support cyclical projects such as apprentice rotations and bulk salary changes

Undertake payroll administration, maintain spreadsheets and checking folders, and contribute to process improvements, automation, governance enhancements, and UAT activities

Skills and experience

Prior experience in high-volume payroll processing, with complex employment structures

Intermediate to advanced Excel skills and experience with SAP and/or SuccessFactors Employee Central





Strong numerical ability, attention to detail, and problem-solving skills

Excellent communication and customer service focus

Ability to work under pressure, meet deadlines, and manage competing priorities

Knowledge of Modern Awards, National Employment Standards, and payroll regulations and processes

About Hancock Iron Ore Hancock Iron Ore has a portfolio of world-class iron ore operations located in West Australia’s Pilbara region, with a solid history of delivering reliable products for our customers in key international markets. We have four operating mines: Roy Hill, Miralga Creek, Sanjiv Ridge, and McPhee Creek, plus a range of exciting development opportunities. We deliver more than 70 million tonnes of ore each year through our own two-berth port facility at Stanley Point and the multi-user Utah Point in Port Hedland, providing the materials needed to foster global economic growth and development. Leveraging established infrastructure, including our processing plant and 344km independently owned and operated heavy haul railway, our operation oversees each moment from when ore is mined through to when it is shipped.

West Perth Headquarters Located in the heart of West Perth, our headquarters offers a contemporary and team-oriented workplace designed to support productivity, wellbeing and connection. From our popular on-site café, serving fresh breakfast and lunch options alongside barista-made coffee, to modern workspaces, rooftop terraces and end-of-trip facilities for active commuters, we've created an setting that combines great facilities with a workplace culture that helps our people thrive.

Equal Opportunity

📌 Officer People Support Centre (Perth)
🏢 Hancock Iron Ore
📍 Perth