JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves

The Site Lead supports the ANZ Lead in delivering integrated workplace and facilities operations across the Marsh ANZ portfolio. The role acts as the primary on-site JLL operational lead for assigned locations, ensuring workplace operations are delivered safely, efficiently, compliantly, and in alignment with contractual obligations, operational standards, and client expectations.

The role is responsible for leading integrated Front of House (FOH) and Back of House (BOH) workplace operations, managing service delivery outcomes,



coordinating vendors and workplace services, supporting operational governance, and delivering a high-quality workplace experience across both directly managed and coordinated service delivery models.

What your day-to-day will look like:

Team Leadership and Management

- Lead integrated FOH and BOH workplace operations to deliver consistent, high[1]quality workplace experiences across assigned sites.

- Provide operational guidance to workplace teams, contractors, and vendors to ensure service consistency, operational efficiency, and adherence to workplace standards.

- Proactively manage workplace requests, operational issues, service escalations, and business continuity matters to minimise disruption to workplace operations.

- Foster a collaborative and customer-focused culture that promotes accountability, responsiveness, and service excellence.

- Monitor and support achievement of workplace operational KPIs, service standards, compliance obligations, and customer experience outcomes.

Facilities and Vendor Management

- Coordinate day-to-day facilities operations including maintenance activities, contractor access, workplace inspections, office services, and smart office initiatives.

- Manage relationships with landlords, managing agents, vendors, contractors, and service providers to support operational, tenancy,



and workplace requirements.

- Coordinate delivery of Principal and Managing Agent services including workplace operations, catering, pantry services, transport coordination, mailroom, and security support where applicable.

- Support procurement activities including quotations, purchase orders, invoice processing, accruals, expenditure tracking, and vendor performance management through approved systems.

- Support vendor performance reviews, contractor compliance activities, and operational service audits to ensure services are delivered in accordance with contractual obligations and workplace standards.

Client & Stakeholder Management

- Build and maintain effective relationships with client stakeholders, occupants, guests, landlords, vendors, and internal teams.

- Deliver a customer-focused workplace experience through proactive engagement, workplace events, client functions, and occupancy experience initiatives.

- Support the ANZ Lead with operational governance activities including MBRs, QBRs, KPI reporting, stakeholder communications, and service delivery reviews.

- Analyse operational trends and service performance metrics to support informed decision-making and continuous service improvement.

- Collaborate with regional workplace teams, shared services functions, and account leadership to ensure consistency in operational delivery across the Marsh ANZ portfolio.

Compliance, Risk and Safety

- Coordinate health, safety, environmental, compliance, and risk management activities across assigned facilities in accordance with regulatory, client, and JLL requirements.

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📌 Facilities Site Lead (Sydney)
🏢 Jll
📍 Sydney