In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support. Role will also assist customer in the showroom from time to time.

Role Title:

Customer Service Consultant

Hours:

Monday – Friday, Full Time Permanent

Role Level:

Entry - Mid

Reporting:

Territory Manager

Essential Skills & Qualifications

Previous customer service or industry experience preferred, but not essential

Adept at navigating computer systems to manage customer interactions and records

Ability to analyse situations and think critically to find solutions to customer issues

Excellent verbal and written communication skills

Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

Managing order processing, digital stock movement and customer databases with high accuracy.

Resolve customer issues and concerns in an efficient manner

Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience

Assist customers with accurate and timely order placement, tracking, and processing

Foster strong and positive relationships with customers to encourage loyalty and repeat business

Provide excellent customer service over the phone and on emails making a great first impression in every case

Employee discounts on Aidacare health equipment products and services

Quarterly incentive scheme





Employee Assistance Program to support mental wellness

Benefits package includes discounts for retail, insurance, gym and more

Comprehensive training program to equip you with the necessary skills and knowledge

About the company Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia. In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support. Role will also assist customer in the showroom from time to time.

About the role In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support. Role will also assist customer in the showroom from time to time.

Role Title:

Customer Service Consultant





Location:

Bendigo, Victoria, Australia

Hours:

Monday – Friday, Full Time Permanent

Role Level:

Entry - Mid

Reporting:

Territory Manager

Essential Skills & Qualifications

Previous customer service or industry experience preferred, but not essential

Adept at navigating computer systems to manage customer interactions and records

Ability to analyse situations and think critically to find solutions to customer issues

Excellent verbal and written communication skills

Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

Managing order processing, digital stock movement and customer databases with high accuracy.

Resolve customer issues and concerns in an efficient manner

Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience

Assist customers with accurate and timely order placement, tracking, and processing

Foster solid and positive relationships with customers to encourage loyalty and repeat business

Provide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

Employee discounts on Aidacare health equipment products and services

Quarterly incentive scheme

Employee Assistance Program to support mental wellness

Benefits package includes discounts for retail, insurance, gym and more

Comprehensive training program to equip you with the necessary skills and knowledge

About the company Aidacare is one of the leading players in the Healthcare Equipm

📌 Customer Service Consultant (Bendigo)
🏢 Aidacare
📍 Bendigo