Customer Service & Administration Officer

About us
Páme Transport is a Brisbane-based freight and logistics company providing interstate linehaul and local deliveries, with our own freight storage and loading facility in Archerfield. We're a hands-on, supportive team, and we're looking for an organised, friendly person to join our office.

About the role
As our Customer Service & Administration Officer, you'll be the first voice our customers hear and a key support to our management team. You'll handle incoming calls and customer enquiries, keep our driver and compliance paperwork in order, and help with day-to-day admin across the business.

Your responsibilities will include:

Answering all incoming business calls and emails, and directing them to the right person

Speaking with new and existing customers, handling enquiries and following up promptly

Collecting, checking and recording driver timesheets

Maintaining compliance documentation and records, including driver and vehicle paperwork

Supporting management with reports, documents and general admin tasks

Data entry, filing,



and keeping records accurate and up to date

Managing the office inbox and other ad-hoc admin as needed

Supporting management and team members across a range of business functions

Contributing to continuous improvement and administrative efficiency initiatives

About you:

Previous experience in customer service, reception or administration

Confident and friendly on the phone, with clear written communication

Highly organised with robust attention to detail

Comfortable with computers, email and Microsoft Office (or similar)

Able to manage multiple tasks

Reliable, punctual and happy to pitch in

Transport or logistics experience, or familiarity with Chain of Responsibility (CoR) or heavy vehicle compliance, is a bonus but not essential

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📌 Freight Logistics Admin (Brisbane)
🏢 Pame Transport
📍 Brisbane