Chandler Macleod in Melbourne is seeking an experienced Customer Support Workforce Planner to join our busy Customer Operations team. You will forecast, schedule, and optimise rosters, manage real-time workforce, and deliver analytics to improve service levels across operational demand and compliance.
The role requires solid experience with workforce forecasting, roster management, and enterprise agreements, with hands-on Genesys Cloud WEM and Excel.
📌 Hybrid Customer Support Forecasting Lead (Melbourne)
🏢 Chandler Macleod
📍 Melbourne
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