We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is easy: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

The role

We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates.

You will be embedded with health systems across Australia, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities,



and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems.

You will partner closely with Heidi's commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow.

We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you’ll do

- Own product and revenue outcomes for a portfolio of health system accounts

- Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for

- Make build-vs-configure trade-offs for every engagement

- Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability

- Build extensible product so what you ship for one account becomes a configurable module for the next

- Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations

- Connect field signal back to core product: attend rituals, surface learnings,



advocate for shared investment when you see the same pattern repeating

- Drive adoption within customer accounts until clinicians use it daily

- Navigate compliance and regulatory requirements as product constraints

If we’d worked together the last 6 weeks, you’d have:

- Spent two days on-site at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities

- Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release

- Written a deployment playbook from your first account that made the second engagement two weeks shorter

- Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach

- Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments

What you’ll need

- BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)

- 4+ years in product roles, though we care more about what you've shipped than years on the clock

- A romantic streak about software and a belief that great design transforms someone's day

- You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made w

📌 Health System Product Manager (Melbourne)
🏢 Heidi Health
📍 Melbourne