At Australian Unity, we're reimagining how health and care are delivered across local communities. Through our integrated and person-centred model of care, we help customers live healthier, more independent and connected lives.

We are seeking an experienced Neighbourhood Leader to lead integrated care and service delivery across a local Neighbourhood, delivering strong customer outcomes, workforce performance and operational excellence.

This is a full-time role based in Dubbo, with responsibility for surrounding regional areas. Regular weekly travel across the region is required.

This role is primarily office-based, with regular on-site leadership presence across the Neighbourhood and surrounding communities.

Flexible work arrangements are available, including the option to work from home approximately 1 day per week, in line with business requirements.

About the role

- In this role, you will lead a team of leaders responsible for the delivery of safe, high-quality and person-centred services across your Neighbourhood.
- You will:
- Lead and support Care Partner Team Leaders and Care Team Leaders to deliver exceptional customer and service outcomes.
- Drive performance across customer experience, workforce effectiveness, quality, safety and operational targets.
- Ensure customer needs, goals and care plans are translated into coordinated and effective service delivery.
- Monitor operational performance, workforce capacity and customer trends to identify risks and improvement opportunities.
- Lead quality, governance, incident management and continuous improvement activities across the Neighbourhood.
- Coach and develop leaders to build high-performing, engaged and customer-focused teams.




- Build robust partnerships across multidisciplinary teams and key stakeholder groups to support integrated care delivery.
- Support neighbourhood growth by aligning workforce capacity and service delivery capability to customer demand.
- Use data, insights and performance metrics to inform decision‑making and optimise customer and business outcomes.
- Foster strong community relationships and local networks to strengthen Australian Unity's presence and support customer growth across the region.

What you’ll bring

- You are an experienced operational leader who enjoys developing people, driving performance and delivering outstanding customer outcomes in a complex service environment.
- You will bring:
- Demonstrated leadership experience within aged care, health, community services or another regulated environment.
- Experience leading leaders and geographically dispersed or multidisciplinary teams.
- Strong people leadership, coaching and stakeholder engagement capabilities, with the ability to influence outcomes across multiple teams.
- A proven ability to drive performance through coaching, accountability and team development.
- Exceptional networking and relationship‑building skills, with experience developing community partnerships and stakeholder networks.




- Experience leading and engaging remote teams across multiple locations.
- A customer‑focused mindset, with the ability to balance customer outcomes, workforce effectiveness and operational performance.
- Ability to use data and insights to drive decision‑making, continuous improvement and performance outcomes.
- Experience leading quality, risk and compliance outcomes within a regulated environment.
- Experience leading teams through change, transformation and growth initiatives.
- A passion for rural and remote aged care, with the ability to bring creativity and innovation to problem‑solving.
- The ability to build a high‑performing culture focused on delivering outstanding outcomes for both customers and employees, while balancing operational performance with genuine people leadership and community engagement.
- Knowledge of aged care funding models, regulatory requirements and quality standards will be highly regarded. Relevant qualifications in aged care, community services, health, business or a related discipline are also desirable.

Why work for Australian Unity?

- Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
- Flexible Work Options in line with company policy
- Career development with full access to LinkedIn Learning & internal opportunities
- Staff discounts across our insurance products as well as our travel and retail partners
- Fitness Passport - discounted access to 1,500+ gyms & facilities
- Novated Car Leasing options through our partners Maxxia or Flair Cars
- 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from

📌 Neighbourhood Leader (Dubbo)
🏢 Australian Unity
📍 Dubbo