IT Solution Specialist

Brisbane | Permanent Full-Time | Hybrid

Join our Digital & Technology team as an IT Solution Specialist supporting a diverse portfolio of People, Safety and Operational systems. Working closely with the IT Solution Manager, you'll independently deliver assigned system improvements, manage day-to-day vendor relationships, support software renewals, coordinate testing and releases, and provide clear reporting and recommendations across a range of enterprise applications.

This wide-ranging role suits someone with experience in application support, business analysis, solution delivery or IT vendor management who can work independently, analyse problems and data, develop evidence-based recommendations, and drive assigned outcomes from initiation through to completion.

Key Responsibilities

- Take ownership of assigned activities across enterprise systems and drive their ongoing support and improvement.
- Manage assigned vendor relationships, licensing, renewals, utilisation and performance.
- Analyse system usage, costs and performance.
- Lead assigned system improvements from requirements and options analysis through testing, release and handover.
- Plan and coordinate user acceptance testing,



defect resolution, release activities and user adoption.
- Prepare clear reporting, options, evidence-based recommendations and decision-support material.
- Support governance, risk, compliance and audit activities, identifying gaps and following through agreed actions.

About You

- A relevant tertiary qualification in IT, Information Systems, Business Information Systems or a related discipline.
- 3-5 years' experience in applications, business analysis, solution delivery or vendor management.
- Strong stakeholder, vendor and communication skills, with the ability to provide clear updates and recommendations.
- Experience analysing usage, cost, performance or other operational data and preparing recommendations for decision-makers.
- Highly organised, with sound judgement, strong attention to detail and the ability to manage competing priorities.

Desirable

- Experience with ServiceNow.
- Exposure to HR, payroll, workforce management, operations or safety systems.
- Experience working across a complex or large enterprise application environment.

📌 IT Solution Specialist (Brisbane)
🏢 Compass Group Pty
📍 Brisbane