Lead a High-Performing Administration Team Supporting Rehabilitation and Positive Change.

Shape Efficient Services, Support Excellent Teams and Help Change Lives.

At Ravenhall Correctional Centre, Rehabilitation and Reintegration Services is creating exciting new opportunities for people who want their work to make a real difference.

Our redesigned services brings specialist expertise closer to the frontline, strengthens support from custody to community and creates clearer pathways for professional growth. It is more connected, more responsive and built to achieve stronger outcomes for people with diverse and complex needs.

Bring your expertise, ideas and commitment to change. Join a collaborative evidence-based team shaping the future of rehabilitation and reintegration at Ravenhall Correctional Centre where your work changes lives, strengthens communities and makes a difference every single day.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operating in VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with Integrity, showing everyone Respect without fail, being Accountable at all times, always being Agile and continuously looking for opportunities to be Innovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is a 1,300-bed medium-security prison for adult sentenced and remand men.



Its contemporary campus-style design reflects four accommodation communities with varying profiles. Community accommodation is complemented by a further 75-bed Forensic Mental Health Unit, a 25-bed unit for prisoners with significant challenging behaviours, and a 25-bed Mission Unit designed to respond intensively and therapeutically to current community issues.

In recognition of the importance of the Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO's Community Reintegration Centre.

Ravenhall's emphasis on offender rehabilitation and reintegration is supported by a significantly resourced team of clinicians who work in partnership with a number of Victoria’s most respected organisations, including Forensicare, YMCA and Kangan Institute. Working collaboratively, Ravenhall seeks to bring about lasting positive change in the lives of prisoners before and after release, with the ultimate aim of reducing reoffending.

To learn more about Ravenhall Correctional Centre, click here.

About The Opportunity

The Administration Support Officer Team Leader provides day-to-day leadership, supervision and coordination of administrative support services for the teams within Rehabilitation and Reintegration. The role oversees a team of Administrative Support Officers to ensure the timely,



accurate and consistent delivery of program and administrative support across the service. The Administration Support Officer Team Leader is responsible for allocating and prioritising workloads, monitoring service delivery and quality, supporting staff performance and development, and ensuring administrative processes comply with relevant policies, procedures and confidentiality requirements. The role works collaboratively with managers, clinicians, case managers, program facilitators, reintegration staff and external service providers to support the effective coordination and delivery of rehabilitation, intervention and reintegration programs. The position also contributes to reporting, operational planning, process improvement and the identification and resolution of administrative issues to support efficient and responsive service delivery.

As The Administration Support Officer Team Leader You Will

- Lead and supervise the Administrative Support team, providing clear direction, allocating workloads and supporting staff performance, development and wellbeing.
- Coordinate and prioritise administrative services across Rehabilitation and Reintegration to ensure programs, services and operational requirements are delivered efficiently and within required timeframes.
- Monitor quality, accuracy and compliance of administrative processes, records and information management, ensuring confidentiality and relevant policies and procedures are maintained.
- Act as the key escalation point for complex administrative matters, resolving issues where possible and escalating operational risks or significant matters to the Manager.
- Coordinate team resources and operational coverage, including wo

📌 Administration Support Officer Team Leader (Melbourne)
🏢 The Geo Group Australia
📍 Melbourne