Experienced NDIS Support Coordinator (Level 2) – Hybrid

WellVibe Pty Ltd | Registered NDIS Provider

Location: Wantirna, Melbourne VIC

Employment: Permanent Full-Time | Hybrid Working

Benefits: Company Laptop & Phone | Employee Assistance Program | Ongoing Training & Professional Development

Your experience. Your judgement. A meaningful difference in someone's life.

At WellVibe, we know that great Support Coordination involves much more than organising services or completing reports. It requires a genuine understanding of the person behind the NDIS plan, the ability to navigate complex funding and service arrangements, and the professional judgement to find practical solutions when challenges arise.

We're looking for an experienced NDIS Support Coordinator (Level 2) who understands the NDIS system thoroughly, communicates confidently with participants and stakeholders, and can independently manage a caseload while maintaining high standards of service delivery and compliance.

This is an opportunity to join an established registered NDIS provider, enjoy the flexibility of hybrid working and contribute to meaningful outcomes for participants across Melbourne.

A minimum of 3 years' direct NDIS Support Coordination experience is mandatory. Candidates with 4 or more years' experience are strongly encouraged to apply.

About WellVibe

WellVibe is a Melbourne-based registered NDIS provider delivering a range of disability and community support services, including Support Coordination, Supported Independent Living, community participation and individualised supports.

We work with participants with diverse disabilities, psychosocial support needs and complex personal circumstances.





Our approach is built on meaningful relationships, practical support, clear communication and respect for individual choice and independence.

We believe experienced Support Coordinators should have the confidence to make informed decisions, the flexibility to manage their responsibilities effectively and the chance to contribute their knowledge to improving participant outcomes.

The Opportunity

As a Level 2 Support Coordinator, you'll take responsibility for an allocated caseload of NDIS participants, assisting them to understand and implement their plans, connect with suitable services, monitor their funding and work towards their individual goals.

You will be expected to manage your workload independently, maintain strong relationships with participants and stakeholders, and identify emerging issues before they develop into significant problems.

You will also work collaboratively with the WellVibe team while maintaining appropriate professional boundaries, impartiality and participant choice.

Key Responsibilities

NDIS Plan Implementation & Funding Management

- Interpret NDIS plans, funding categories, budgets, stated supports and applicable funding arrangements.

- Develop individualised plan implementation strategies aligned with participant goals, preferences and circumstances.





- Assist participants to understand their plans, funding responsibilities and available service options.

- Coordinate appropriate disability, allied health, community, housing and mainstream services.

- Monitor plan utilisation, service delivery and funding sustainability throughout the plan period.

- Identify funding concerns, service gaps and changing support needs, and work proactively towards suitable solutions.

- Support participants with changes in circumstances, plan reassessments and the collection of relevant supporting evidence.

Participant Engagement & Wellbeing

- Build and maintain professional, respectful relationships with participants and their nominated support networks.

- Conduct regular participant check-ins and maintain meaningful communication throughout their NDIS plan.

- Undertake in-person wellbeing and support check-ins approximately every three weeks for each allocated participant, taking individual circumstances, preferences and support needs into account.

- Identify potential safeguarding concerns, emerging risks and barriers affecting participant wellbeing or goal achievement.

- Support participants through service disruptions, complex coordination challenges and changes in their personal circumstances.

- Promote independence, capacity building, informed decision-making and genuine choice and control.

NDIS Reporting, Documentation & Compliance

- Prepare accurate and timely plan implementation reports, progress reports and supporting documentation for plan reassessments.

- Maintain comprehensive case notes, participant records, s

📌 NDIS Support Coordinator (Melbourne)
🏢 WellVibe
📍 Melbourne