A bit about us

Join Infoxchange and help bring our mission of Technology for Social Justice to life. This full-time or part-time fixed term role is based in Richmond and offers the opportunity to make a real impact.

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to Outstanding Place to Work certified for the second year in a row, testament to our inclusive, values-led culture.





At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector through the Digital Transformation Hub (the Hub) which provides tailored resources to help more than 10,000 organisations each year leverage digital technologies and amplify their impact. The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online learning courses) and expert advice. This role is responsible for working with internal and external Subject Matter Experts to support the development and delivery of webinars, self-paced learning modules and digital guides to improve the capability of non-profit IT managers, staff and vulnerable communities. The role reports directly to the Digital Transformation Manager.

Key duties and responsibilities

1. Develop and manage a training program calendar that sustainably builds digital capability
2. Lead the development of training content (webinars & self-paced courses), leveraging content from Infoxchange partners,



internal subject matter experts, including appropriate supporting resources (workbooks, digital guides, etc)
3. Recruit and manage a small volunteer team to support training program delivery
4. Work with the Marketing / Communications team so they can effectively promote the training program
5. Manage the facilitation of training programs, learning from feedback to refine future programs and maximise impact / sustainability
6. Manage and maintain the Learning Management System, working with development teams to prioritise and implement potential enhancements

About You

- Ability to conceptualise, design and develop high quality blended
learning artefacts to support digital (ICT) adoption
- Design high-quality learner-centric digital learning experiences and
resources (courseware and simulations using Articulate 360 (or similar
authoring tool
- Skilled in undertaking training needs analysis and design activities for virtual instructor-led training
- Proven skills and experience in delivery of training content in a Learning
Management System such as Moodle.
- Deep knowledge of digital learning principles and practices
Skilled at writing guides and developing resources to support learning
outcomes
- High level interpersonal and professional communication skills to work
effectively with individuals and teams with different levels of technical
knowledge
- Ability to work effectively with digital Subject Matter Experts
- Well-developed organisational skills, including an ability to set priorities
and to pursue tasks to deadline and manage multiple projects with
variable timelines
- Work well in a team environment
- Un

📌 Training Program Designer (Melbourne)
🏢 Infoxchange
📍 Melbourne