Business Development and Relationship Manager

Quad Carbon is a leading provider of IT services, offering technical operational and project support to all market verticals. We are committed to delivering exceptional service and innovative solutions to our clients.

JOB DESCRIPTION

We are looking for a Client Growth and Account Manager to help grow the business by identifying and winning new clients, while also supporting and strengthening relationships with existing clients.

Candidates must have a minimum of 5+ years of business development experience.

This role suits someone who is commercially minded, confident building relationships, and able to move comfortably between business development, account management, and day-to-day client coordination. You will play a key part in helping us expand our client base, improve client experience, and identify opportunities for further work across existing accounts.

Applicants are required to have a minimum of 5+ years of account management experience.

KEY ACCOUNTABILITIES AND JOB TASKS:

Identify and pursue new business opportunities

Build and maintain a pipeline of prospective clients

Conduct outreach, qualify opportunities, and arrange meetings

Prepare proposals, presentations, and other sales support material

Assist with tender, bid, and proposal responses where required

Build strong working relationships with existing clients

Act as a reliable point of contact for client communication and follow-up

Help coordinate account activity and ensure client needs are understood internally

Identify opportunities to expand services within existing accounts

Support client retention through responsive and professional relationship management

Maintain accurate records of sales activity, client interactions, and opportunities





Work closely with internal teams to support smooth delivery and a high standard of client service

ABOUT YOU

You are a strong communicator who can build credibility quickly and keep things moving. You are comfortable initiating conversations with prospective clients, while also maintaining trust and consistency with existing clients.

You will ideally bring:

experience in business development, account management, client services, or a similar commercial role

confidence engaging with decision-makers and building relationships

strong written and verbal communication skills

an organised and proactive approach to follow-up and pipeline management

the ability to identify commercial opportunities and turn them into action

good judgement, professionalism, and attention to detail

experience using CRM systems and standard business tools

prior experience in IT services industry

Australian citizenship or permanent residency status

experience in B2B services

experience preparing proposals or responding to tenders

experience working with technical or professional service teams

WHAT WE OFFER

the opportunity to play a key role in the company's growth

a varied role across new business and client management

a cooperative and professional working environment

competitive salary based on experience

opportunities for professional development and increased responsibility over time

HOW TO APPLY

To apply, please submit your resume and a short cover letter outlining your relevant experience and why you are interested in the role.

If you want this sharpened further, I'd suggest choosing the tone you want first:

more sales-driven and growth-focused

more relationship-focused and client-facing

more professional services / B2B corporate

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📌 Strategic Client Growth (Brisbane)
🏢 Quad Carbon
📍 Brisbane