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Recovery Officer – Remote

3001 Melbourne Caitlin's Business

Posted 2 days ago

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Job Description

Summary:

As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers’ property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents and pursue resolutions that balance commercial interests with customer satisfaction and legal considerations.

Responsibilities:

- Manage a portfolio of property recovery claims from initiation to resolution.
- Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
- Conduct outbound calls to third parties and insurers to pursue recoveries.
- Review technical reports (e.g., building, plumbing, electrical) to assess liability.
- Confirm quantum by matching quotes to invoices and verifying documentation of damage.
- Use internal and external tools to locate contact and insurance details.
- Negotiate and resolve disputes regarding liability and quantum.

Qualifications:





- Bachelor’s degree or equivalent experience preferred but not mandatory.
- Entry-level experience in customer service or claims management is desirable but not required; training will be provided.
- Strong communication skills, both verbal and written, with an ability to articulate complex information clearly.
- Basic understanding of property insurance principles is advantageous but not essential; willingness to learn is key.
- Proficient in using Microsoft Office Suite (Word, Excel) for documentation purposes.

We have a cooperative, results-driven and high-performance team culture, balanced with a trusting amount of individual autonomy and flexibility.

Reporting into the Chief Revenue Officer, the Business Development Manager will be responsible for developing strategic partnerships and client acquisition efforts, driving iNGENu CRO’s business growth and expansion, while fostering relationships with key stakeholders and identifying new opportunities in the CRO space.

Responsibilities:

- Together with the Chief Revenue Officer, develop and execute a comprehensive business development strategy to achieve revenue growth targets for the iNGENu CRO.
- Identifying new business opportunities, partnerships,



and collaborations with pharmaceutical and biotech companies to expand the iNGENu’s client portfolio.
- Work closely with Revenue Operations Manager to drive business development activities.
- Identify and attend relevant conferences and events across the Oceania, APAC and North American region to build client leads.
- Building and maintaining strong relationships with key decision-makers and influencers within client organizations to promote the company’s services and capabilities.
- Leading and participating in client meetings, presentations, and negotiations to close new business deals.
- Collaborating with iNGENu’s internal teams, including operations, finance, and marketing, to ensure that proposals and contracts are aligned with the company’s capabilities and meet the client’s needs.
- Developing and managing budgets, forecasts, and sales targets to measure progress and ensure that the business development strategy is successful.
- Keeping up-to-date with industry trends, regulatory changes, and competitive landscape to inform the business development strategy.
- Leading and managing a team of business development professionals to support the growth of the company.
- Ensuring that all business development activities are conducted ethically and in accordance with company policies and industry standards.

Skills & Experience:

- Bachelor’s degree in a life sciences, business, or related field; an advanced degree (Masters or MBA) is a plus.
- Proven track record of at least 4 years in business development or sales role in a CRO organisation.
- In-depth knowledge of the clinical research process, including regulatory guid

📌 Melbourne Medical Growth
🏢 Department Of Health
📍 Melbourne