We’re hiring a Senior Account Director to lead a portfolio of global brands and play a critical role in the next phase of Melbourne Social Co’s growth.

This is a senior leadership role focused on client success, strategic oversight, account performance, and leading high-performing teams across multiple accounts. You’ll act as the trusted senior partner for clients while also providing strong leadership, guidance, and support to internal team members across account management, content, strategy, and delivery.

You’ll be responsible for ensuring clients feel strategically supported, commercially confident, and exceptionally serviced, while also creating clarity, momentum, and accountability internally across the team.

This role is primarily focused on account leadership and client success management, with ownership over client relationships, strategic direction, delivery oversight, team leadership, and operational coordination across up to 8 clients. You’ll be the calm, senior presence clients trust, and the person our internal team relies on to lead people effectively, solve problems proactively, and maintain high standards across all workstreams.

While this is not a hands‑on content role day to day, you should be comfortable contributing to content thinking, campaign ideation, and occasional creation when required — particularly during key campaign moments, activations, or shoots.

This role may include interstate and international travel depending on client needs.

Client Leadership & Client Success Oversight

- Act as the senior point of contact across a portfolio of tier‑1 and global clients
- Lead overall client success and retention through strong relationship management, strategic guidance,



and proactive servicing
- Build trusted, long‑term client relationships grounded in strategic thinking, emotional intelligence, and clear communication
- Confidently manage expectations, scope, timelines, commercial conversations, and performance discussions
- Lead client meetings, WIPs, reporting sessions, and strategic reviews with clarity and authority
- Identify opportunities for account growth, improved performance, and deeper partnership value
- Ensure clients consistently feel supported, informed, and confident in MSC’s delivery and direction
- Lead, mentor, and support a team across account management, content, and delivery functions
- Provide clear direction, prioritisation, and oversight to ensure teams are operating effectively and collaboratively
- Create accountability and momentum across accounts while maintaining a calm and solutions‑oriented leadership style
- Support team development through coaching, feedback, and day‑to‑day leadership
- Help foster a high‑performing, supportive team culture aligned with MSC values
- Work closely with leadership on team resourcing, workload visibility, and operational efficiency

Account & Delivery Management

- Oversee end‑to‑end account management across up to 8 clients
- Manage and guide content planners and account managers,



ensuring strategic alignment and consistency across deliverables
- Translate client objectives into explicit briefs, priorities, timelines, and actionable plans for internal teams
- Ensure work is delivered on time, on brief, on budget, and to MSC’s standard
- Maintain oversight of workflows, project progress, and delivery risks across accounts
- Lead or contribute to social and content strategy across accounts
- Outline campaign structures, shoot plans, and execution roadmaps
- Sense‑check ideas, concepts, and creative direction to ensure they’re strategically strong, audience‑first, and commercially effective
- Spot opportunities to elevate thinking, improve outcomes, and strengthen campaigns beyond basic deliverables

Reporting & Performance

- Oversee reporting and insights across accounts, ensuring data is interpreted meaningfully
- Confidently communicate performance, learnings, recommendations, and strategic next steps to clients
- Use reporting insights to shape future campaign direction and account strategy

Shoots & Key Moments

- Attend and lead key shoots, activations, and campaign moments where required
- Ensure shoots are well planned, calm, efficient, and client‑ready
- Act as a confident senior client‑facing presence on set

Team & Culture Contribution

- Be a steady, proactive, and solutions‑focused presence within the business
- Help create a culture of ownership, accountability, collaboration, and momentum
- Support junior and mid‑level team members through leadership, guidance, and decision‑making support
- Flag risks early and help solve problems before they escalate

📌 Senior Account Director (Melbourne)
🏢 Melbourne Social
📍 Melbourne