The Role. : We are looking for a highly organised and customer-focused Service Administrator to join our Adelaide branch and support the productive coordination of service operations. This role requires strong communication skills, excellent attention to detail, and a proactive approach to customer support and administration. Working closely with internal teams and external customers, you will play a key role in maintaining service quality, supporting operational reporting, and ensuring a seamless customer experience.

In return, you’ll enjoy great benefits, including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you thrive in a dynamic environment and are passionate about delivering exceptional service, we’d love to hear from you!

Key Responsibilities. : In this role you will be responsible for the following.

- Maintain strong customer relationships through ongoing and regular communication with external customers.
- Liaise with Service Coordinators to optimise customer engagement and maximise technician utilisation.
- Report equipment issues identified at customer sites to the Service Coordinator for timely resolution.
- Maintain and provide regular reports to the Service Manager on PMP status and future forecasts.
- Conduct analysis and reporting of customer KPIs and assist with auditing and maintaining accurate records.
- Investigate and resolve customer issues promptly, ensuring a high level of service and support.
- Manage customer complaints through to resolution, including follow-up and feedback to ensure satisfactory outcomes.

Qualifications and Experience. :

- Certificate II or III in Business Administration is highly regarded but not essential.




- Ability to work independently with mínimal supervision while maintaining accuracy and efficiency.
- Strong written and verbal communication skills with a professional and customer-focused approach.
- High level of computer literacy with excellent data entry and typing skills.
- Robust attention to detail with excellent organisational skills.
- Professional presentation and telephone manner at all times.
- Strong team player with well-developed interpersonal and office administration skills.

Benefits. : At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

- 5 days anniversary leave on top of your 4 weeks. :

- Flexibility to work with a monthly day off or a 9-day fortnight if you choose. :

- Career Growth :Training, development, and opportunities to advance.

- Great Perks :United Rewards = employee discounts you’ll actually use.

- Strong & Stable :Be part of a national company with a proven track record.

This means more time to focus on the things that make you happy, or as we like to say, More time for U! **

Other benefits. : You will also enjoy the following benefits.

- Access to United Rewards program.
- Access to our Employee Assistance Program (EAP).
- Direct corporate discounts.
- Employee referral program.
- Annual salary reviews.
- United uniforms.
- Onsite parking.

100% Australia Owned. : United is proud to be a family-owned Australian company.

National Footprint. : We have United branches located in every state and territory and growing.

Work Flexibility. : Choose to work a standard week, a 9-day fortnight or have a monthly day off.

5 Weeks Leave. : Earn an extra 5 days anniversary leave each year on top of your annual leave.

📌 Service Administrator (Geelong)
🏢 United Forklift and Access Solutions
📍 Geelong