Senior Business Analyst (Business Process Design & Transformation)

Senior Business Analyst (Business Process Design & Transformation)
Information Technology

Job Description:

We are seeking a highly experienced Senior Business Analyst to lead complex business process transformation initiatives within a dynamic, customer-facing digital setting. This role focuses on end-to-end process design, optimization, and stakeholder engagement across enterprise-scale programs, with a strong emphasis on digital content delivery and user experience.

The successful candidate will act as a strategic partner to business and technology teams, driving process improvements, leading discovery efforts, and enabling scalable, modern solutions through data-driven insights and industry best practices. This is an exciting opportunity to contribute to high-impact initiatives in a collaborative, agile environment.

Responsibilities

- Lead end-to-end business analysis activities including planning, elicitation, documentation, and validation of requirements
- Conduct current-state assessments and gap analyses to identify inefficiencies and opportunities for optimization
- Design and document future-state processes, workflows, and user journeys across digital and omnichannel environments
- Develop detailed process maps, business requirements documentation, and supporting analytical artifacts
- Facilitate workshops and stakeholder sessions to gather requirements and drive alignment across teams
- Partner with cross-functional teams, including product, technology, and external vendors, to deliver solutions
- Identify and recommend workflow automation opportunities to improve operational efficiency




- Support Agile delivery processes including backlog refinement, sprint planning, retrospectives, and stand-ups
- Collaborate with Product Owners on roadmap development, backlog prioritization, and feature definition
- Support development teams by clarifying requirements, resolving dependencies, and ensuring alignment
- Track and communicate project status, risks, and issues to stakeholders and leadership
- Apply best practices in business analysis, process improvement, and Agile delivery methodologies
- Contribute to continuous improvement initiatives across teams and processes
- Support system analysis, requirement traceability, and solution validation activities
- Provide facilitation support in a hybrid Business Analyst/Scrum capacity as needed

Qualifications

- 6+ years of experience as a Senior Business Analyst in enterprise environments, with a focus on process design and optimization
- Proven experience leading large-scale business or IT transformation initiatives from planning through implementation
- Strong expertise in business process redesign, mapping, and continuous improvement in a lead capacity
- Experience working with digital content delivery platforms, content management systems, or media-related technologies
- Demonstrated experience working within Agile or hybrid delivery environments




- Advanced stakeholder management and facilitation skills across business and technical audiences
- Strong analytical and problem-solving capabilities with a data-driven approach
- Experience supporting product teams with backlog management, prioritization, and roadmap planning
- Ability to translate complex business needs into clear, actionable requirements and documentation
- Experience working closely with development teams to support delivery and implementation
- Bachelor's degree in Business, Technology, or a related field (or equivalent experience)
- Certifications such as CBAP, Six Sigma, Scrum Master, or Product Owner are considered assets
- Experience supporting customer-facing digital platforms and user experience initiatives is an asset
- Ability to work effectively in fast-paced environments with multiple priorities and stakeholders

Affinity Earn:

Know someone who's great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is deci

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