Who we are?

At Torrens University Australia, making a difference is in our DNA. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

About the role:

We're looking for a Senior Application Engineer - Salesforce to play a critical role in the development, implementation and maintenance of our Salesforce CRM and Marketing Cloud platforms within a complex, integrated environment. This role focuses on building and supporting integrations between Salesforce and our Student Management System, Banner, using Informatica, along with a range of other connected systems. You'll bring solid Salesforce development experience, a solid understanding of CRM and marketing automation, and a hands-on approach to coding, configuration and troubleshooting. Working closely with teams across the organisation, you'll help deliver practical, scalable and high-quality solutions that support business outcomes, improve user experience and strengthen the way our platforms operate.

Key accountabilities (but not limited to):

- Salesforce development & customisation: Design, build and enhance Salesforce CRM and Marketing Cloud solutions using Apex, Lightning (Aura and LWC) and configuration best practice.
- System configuration & maintenance: Configure,



maintain and continuously improve Salesforce environments to support business operations, system performance, reliability and user experience.
- Integrations & connected systems: Deliver and support robust integrations between Salesforce, Banner and other enterprise systems using REST and SOAP APIs, platform events, webhooks, middleware and integration platforms including Informatica.
- Marketing Cloud & AI enablement: Lead development and optimisation across Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL, while staying informed about Agentforce, Einstein, Data Cloud and other AI capabilities.
- Hands-on technical leadership: Troubleshoot complex issues, perform root-cause analysis, provide production support and continuously improve performance, scalability, reliability, security and engineering quality across the Salesforce ecosystem.
- Quality assurance & engineering practices: Apply secure coding practices, peer review, unit testing, integration testing and Salesforce platform best practice to deliver high-quality, maintainable solutions with reduced defects.
- Release & environment management: Support controlled Salesforce deployments across development, testing and production environments using GitLab, including validation, documentation, rollback planning and minimal disruption to business operations.




- Collaboration & solution design: Work closely with IT, Marketing, Student Services, Product Owners, business analysts, QA, release and support teams to understand business needs, translate them into technical solutions and deliver outcomes that are fit-for-purpose and future‑ready.
- Documentation, training & strategic planning: Maintain accurate technical documentation, deliver training and knowledge sharing, and contribute to the IT roadmap, platform continuous improvement, technical debt reduction and engineering maturity.

Who you are:

You're a senior Salesforce engineer who is deeply technical, analytical and hands-on by nature, with the communication skills to work confidently with both technical and non-technical stakeholders.

- A tertiary qualification or formal training in IT, Computing Studies, Information Systems or a related discipline.
- At least five years of hands-on Salesforce development experience, preferably in an enterprise or higher education environment.
- Demonstrated experience with Apex, SOQL, Lightning Web Components, Flow, Visualforce, Aura, custom objects and fields, data modelling and Salesforce security.
- Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Contact Builder, AMPscript and SQL.
- Proven experience designing and supporting Salesforce integrations using REST, SOAP, platform events, middleware and integration platforms such as Informatica.
- Knowledge of Salesforce authentication, sharing, profiles, permission sets, governor limits, performance considerations and secure integration patterns.
- Experience with

📌 Senior Application Engineer (Sydney)
🏢 Torrens Global Education Services Pty
📍 Sydney