Job Description

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E;), and Delaware Life.

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

While we've got all the perks you'd expect —

- truly flexible work arrangements
- generous paid parental leave
- 4 weeks annual leave
- Employee Share Options

you might find that the greatest benefit of all, is the team you join.

About the role:

The Onboarding Consultant is the person who makes RecordPoint's value promise real for customers. Delivery quality, playbook discipline, and TTFV performance at the specialist level determine customer health trajectories, renewal outcomes, and the scalability of the Onboarding & Delivery function. This role rewards people who take execution quality seriously and who thrive in a structured, outcome-oriented delivery setting.





Onboarding Consultants are the execution layer of RecordPoint's delivery model. They are responsible for the day-to-day onboarding motion — connecting customer data estates, deploying connectors, producing inventory visibility, and driving customers to first value using standard playbooks and templates.

Functional Consultants focus on governance workshop facilitation, charter preparation, and customer-facing delivery activities.

You’ll be accountable for:

Onboarding Execution

- Prepare and run onboarding work packages from charter preparation through first value delivery.
- Confirm connector inventory and deploy according to the connector deployment playbook.
- Produce inventory visibility outputs and progress reports at defined milestones.
- Coordinate deployment blockers with the customer and onboarding lead.

Governance & Charter Activities

- Prepare and facilitate the governance charter workshop with the customer, using the standard template.
- Produce the initial Governance & RM Charter document with customer inputs.
- Support the CSM with stakeholder mapping and accountability confirmation.
- Maintain the onboarding activity register and ensure customer sign-off at each stage milestone.

Quality Gate Contribution

- Assist with the preparation for Gate 1 (Deployment Readiness)



evidence package for Onboarding Lead review.
- Produce first value evidence for Gate 2 (First Value Achieved) sign-off.
- Ensure artifacts are complete, accurate, and up to template standards before gate submission.

Delivery requirements - Stage 4 - 9 (beyond Gate 2)

- It is expected that customers will required additional configuration, unique to their organisations, which will be delivered post Gate 2 achievement. Business Consultants will play a pivotal role in delivering work which extends the customer along the customer journey beyond the onboarding stage.
- This role would work with customers to understand their functional needs and provide advise and make recommendations as to how RecordPoint can be configured to meet their requirements
- The customer may implement the advise on their own, through a partner or engage with RecordPoint directly. This role will be required to support that delivery.
- Engage with customers to understand their functional needs and provide advice and recommendations on how RecordPoint can be configured to meet those requirements — pre- and post-Gate 2.
- Translate business requirements into business outcomes; reconcile user requests against true business need.
- Lead non-standard configuration delivery directly, or support customer/partner-led delivery, to RecordPoint quality standards.
- Contribute to RecordPoint's standard solution designs, ensuring designs are scalable, maintainable, and aligned to records management and information governance best practice.
- Collaborate with development and product teams on enhancements or customisations identified through customer engagements.

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📌 Business Consultant (Australia)
🏢 Recordpoint
📍 Australia