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Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Recoveries Lead reporting to the Senior Manager, Credit & Collection Services.

A bit about your role

As the Recoveries Lead, you will protect nbn’s network and financial interests by leading the end-to-end investigation and management of recoverable damage claims, disputes and legal recovery matters. You will assess liability, causation, evidence and recovery prospects; determine case strategy; and manage complex and escalated matters through negotiation, legal referral, recovery and closure.

Working closely with operational teams, nbn Legal, insurers, collection agencies, service partners and external representatives, you will coordinate recovery outcomes and provide specialist legal recovery support across the broader Credit & Collection Services portfolio.

As the operational and subject-matter lead, you will set day-to-day direction, prioritise work and provide coaching and specialist support across internal and outsourced service delivery activities.



You will oversee service-provider performance, quality, cost and compliance, ensuring recovery activities meet nbn’s commercial, legal, policy and governance requirements.

You will own and strengthen recovery procedures, controls, reporting and quality standards, monitor emerging risks and escalate material matters to the appropriate delegated authority. By analysing damage and recovery trends, you will maintain a closed feedback loop with field and operational teams and translate insights into prevention, process and control improvements.

You will also lead evidence-based technology, automation, analytics and workflow enhancements that improve recovery outcomes, strengthen data integrity and protect the nbn network.

A bit about you

You are a commercially minded and collaborative recoveries professional with at least five years’ experience in telecommunications or a comparable setting, such as legal recoveries, insurance, complaints, construction or infrastructure claims.

You bring demonstrated experience in claims, dispute resolution and legal recoveries, together with a sound understanding of liability, causation, evidence requirements, cost and debt recovery processes and relevant legal principles.



Experience assessing infrastructure damage and a strong understanding of telecommunications networks and damage-prevention practices will be important to your success.

You are confident determining recovery strategies, managing sensitive and escalated matters and negotiating with insurers, legal representatives, suppliers and other external parties. You can translate complex evidence into clear, commercially balanced recommendations for senior stakeholders.

You also bring demonstrated operational leadership and experience managing outsourced service providers, including service levels, performance, quality, cost and contractual obligations. Your strong governance, analytical and communication capabilities enable you to lead through complexity, manage risk and deliver consistent outcomes.

With a proactive and improvement-focused mindset, you are comfortable using technology, automation, analytics and workflow tools to strengthen controls, improve service delivery and achieve better recovery outcomes.

Application Process

You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a netwo

📌 Empowering Community Support Practitioner (Melbourne)
🏢 Osborne and Richardson
📍 Melbourne