Job Description
Temporary, full-time opportunity, right in the heart of the Hobart CBD./n Your new company /n Hays Business Support are currently seeking an APS3 Customer Service Officer for a Federal Government agency that supports eligible citizens with international travel documentation. This is an exciting opportunity to join a collaborative team and deliver exceptional front-of-house customer service to the public. The role will require full time hours, be office-based, and be offered as a maximum 12-month temporary contract. Your new role Assignment Length: Up to 12 monthsLocation: Hobart CBDDuties: /n /n
- Deliver professional customer service across front counter, concierge and phone enquiries; /n
- Conduct customer interviews and assist with enquiries, collections and document services; /n
- Complete quality assurance checks and securely managing official documents and controlled inventory; /n
- Operate specialised printing and document-processing equipment, including basic maintenance and stocktakes; /n
- Complete accurate data entry, scanning, records management and general administration; and /n
- Manage workloads independently while working collaboratively to achieve operational targets. /n /n All applicants MUST be an Australian citizen AND have the ability to obtain a Baseline Security Clearance./n

What you'll need




to succeed /n /nThe successful candidate will have strong customer service experience, ideally within public-facing government services. You’ll be a confident communicator who can manage complex enquiries and challenging customer interactions while following departmental policies and procedures.
You’ll also demonstrate:/n /n
- Strong customer service skills, with empathy and emotional intelligence; /n
- Confident communication and problem-solving skills, with sound judgement and risk awareness; /n
- Resilience and professionalism when managing complex or challenging customer interactions; /n
- Flexibility and adaptability to manage changing priorities and competing deadlines; /n
- Strong attention to confidentiality, accuracy and departmental policies and procedures; and /n
- Confidence using business systems and technology, with the ability to work independently and as part of a team. /n What you'll get in return /n /nYou'll receive an attractive hourly rate, the opportunity to further your skills and knowledge of customer service, and to join an agency that supports the Australian community. /n What you need to do now /n /nIf this sounds like the right role for you, click apply now and attach your updated resume, or contact Anna Korkmaz on 6108 5555 or [email protected] /n /n /n#3023337/n

📌 Customer Service Officer (Hobart)
🏢 Hays
📍 Hobart