Job Description
/n Join a community-minded team helping customers with their energy needs. /n Why this role /n /n /n
- Long-term position with supportive leadership /n
- Local office in Maroochydore—work where you live /n
- Purpose-led—help deliver better local energy solutions and a smoother customer experience as we scale /n /n /n The opportunity /n As the first point of contact for LPE customers and stakeholders, you’ll deliver calm, practical help across phone, email and our ticketing system. You’ll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional. /n /n What’s in it for you /n /n
- Stability: clear targets and supportive coaching /n
- Growth: energy industry exposure /n
- Impact: help customers navigate bills, usage and hardship with empathy /n /n /n What you’ll bring /n /n
- A genuine passion for customer service and a steady, solutions-focused style /n
- Clear verbal and written communication; confident handling challenging calls politely /n
- Strong attention to detail and accuracy with follow-through /n
- Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals) /n
- Flexibility to adapt across teams and tasks based on business needs /n
- Nice to have: Call-centre or utilities experience (energy, water, telco) /n
- We welcome applicants with diverse work experience,
people returning to work, and those seeking a reliable, long-term role on the Sunshine Coast. /n /n What you’ll do /n Reporting to the Customer Support Manager in a dynamic team of 5, you will: /n /n
- Respond to general enquiries with empathy and efficiency across phone and email /n
- Set up account activations and move-ins/move-outs; liaise with site stakeholders /n
- Troubleshoot billing and usage concerns in partnership with our Billing team /n
- Arrange payment plans, manage early debt activity and disconnection notifications /n
- Support customers experiencing hardship via established processes and guidelines /n
- Keep accurate notes and follow compliance requirements every time /n
- Collaborate with your team and the wider business to improve how we work /n /n Perks + culture /n /n
- Paid day off every year on your work anniversary /n
- Discounted electricity plan /n
- Unlimited access to online learning (you’re encouraged to use it) /n
- Free access to our employee assistance program (for you and your family) /n
- Supportive culture where curiosity, growth and teamwork are core values /n /n Sound interesting? /n If you’re looking for more than just a job — somewhere you can build a solid foundation, learn quick, and be part of a down-to-earth team apply now. Applications close on 13 November 2026. /n