Job Description
Customer Service Team Leader/n /n Local Council /n

Location:
Inner western suburbs/n Hours: 38 hours per week /n Duration: ASAP – 1 December 2026/n Rate: $61.53 per hour + super /n /n We are looking for an experienced Customer Service Team Leader to join a local council in Melbourne’s inner western suburbs on a temporary contract./n /n This is a great opportunity for someone who enjoys leading a customer-focused team, solving complex enquiries and making sure the day-to-day customer service operation runs smoothly./n /n

About the role
/n /nWorking closely with the broader organisation, you will lead the daily operations of the Customer Service team and help deliver a positive, consistent experience for the community across a range of communication channels./n /n Your

responsibilities:
/n /n /n
- Supervising Customer Service Officers and overseeing daily service delivery, including service levels, staffing, cashiering functions and distribution of information. /n
- Providing guidance and support to the team, including resolving complex customer enquiries and complaints where required. /n




- Coordinating and managing team rosters to ensure appropriate staffing levels and smooth service delivery. /n
- Working collaboratively with internal stakeholders to improve communication and the end-to-end customer experience. /n
- Supporting a customer-focused culture and ensuring enquiries are resolved efficiently and in line with Council policies, procedures and standards. /n About you:/n /n /n
- Previous experience leading or supervising a customer service team. /n
- Local government experience is highly desirable. /n
- Robust verbal and written communication skills, with the ability to engage confidently with a range of stakeholders. /n
- Strong problem-solving skills and the ability to investigate and resolve customer issues using policies and procedures. /n
- A solid understanding of customer service principles, service request systems and complaint management processes. /n
- The ability to remain calm, solutions-focused and customer-focused when managing complex enquiries. /n If you’re an experienced customer service leader looking for your next temporary opportunity within local government, we are looking to hear from you

📌 Customer Service Team Leader (Melbourne)
🏢 Public Sector People
📍 Melbourne