Additional Information Job Number 26126315

Job Category Rooms & Guest Services Operations

Location 12 Murray Street, Hobart Tasma 7000, Australia VIEW ON MAP

Schedule Part Time

Located Remotely? N

Position Type Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity Supporting all areas of Front Office, the Guest Experience Expert will welcome guests with warmth and elegance, manage phone enquiries with poise, and coordinate every detail to ensure an effortless stay. You will oversee guest arrivals and departures, including check-ins, check-outs, room allocations and adjustments, secure payments, and room key management, while responding to guest requests and reservations with efficiency and care.

A natural affinity for engaging with guests, paired with strong attention to detail and calm professionalism, will define your success in this role - delivering a consistently exceptional experience in every interaction.

Key Accountabilities

Deliver seamless, personalised guest experiences across Front Desk and Service Experience functions

Manage guest arrivals and departures, including check-ins, check-outs, room allocations, and billing

Handle guest enquiries via phone with professionalism, warmth, and efficiency

Take reservations when required, ensuring accuracy and a personalised approach





Coordinate guest requests and liaise with internal departments to ensure an effortless stay

Anticipate guest needs, confidently upsell rooms and hotel experiences, and maximise revenue opportunities

Resolve guest concerns with discretion, empathy, and a solutions-focused approach

Bring the story of the hotel and Hobart to life through engaging, thoughtful guest interactions

Maintain accuracy in administrative tasks, including payments and room key management

Uphold the highest standards of service excellence in every interaction

Profile

Minimum 2+ years’ experience in a customer service role as a Front Desk / Service Experience role or similar

Exceptional interpersonal and communication skills, with a natural ability to engage with guests

Strong attention to detail, thorough follow-up, and proven problem-solving abilities

Excellent time management and organisational skills

Ability to emotionally connect with guests and consistently deliver elevated levels of service

Experience in conflict resolution with a calm, solution-focused approach

Flexibility to work on a 24-hour rotating roster, including weekends and public holidays

Experience with the OPERA Property Management System is highly regarded

Must have full working rights in Australia

Rewards For Work, Perks For Your Lifestyle





Join a supportive, progressive, and highly experienced team

Be part of something truly unique within The Tasman experience

Access generous benefits and discounts for yourself, family, and friends across over 10000+ Marriott properties worldwide

Extensive career development, learning, and growth opportunities

Wellbeing programs and initiatives designed to support you personally and professionally

Enjoy a relaxed lifestyle with easy access to world-class events and experiences across Tasmania

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and

📌 Guest Experience Expert (Hobart)
🏢 THE LUXURY COLLECTION
📍 Hobart