End User Services Engineer NSW (Intune MDM) At Canon Business Services (CBS), we're a technology solutions partner for ambitious organisations. Across Australia, New Zealand and the Philippines, we help customers move past roadblocks, embrace opportunities and achieve real business outcomes through smart technology, business process and workplace solutions. By combining deep expertise with a focus on outcomes, we help organisations move faster, work smarter and unlock what's next.

What makes CBS different is our people and our solutionist mindset. We don't jump to quick fixes, we look deeper, ask the right questions and work closely with our customers to solve what really matters. Through our Truly Care approach, we listen with curiosity, plan with expertise and deliver with efficiency, building trusted partnerships that create lasting value and real results.

Work for a fast paced Managed Services provider focused on customer success, technical excellence and career growth

Be part of a supportive, collaborative team with pathways for career development

Opportunity to work across modern Microsoft technologies - Microsoft 365, Intune, Windows 11

About Us As a market leader in IT services and Business Process Optimisation for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.



With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

About the Role You will play a key role in delivering responsive, high-quality IT support across both remote and customer environments. Combining Service Desk operations with hands‑on onsite support, this position is responsible for managing incidents, service requests, device deployments and technology rollouts to ensure a seamless end‑user experience. Working across modern workplace technologies, the role provides Level 1 and Level 2 technical support, resolves technical issues and maintains reliable IT services for customers. As a key point of contact, you will contribute to customer satisfaction by delivering qualified, customer‑centric support and helping customers maximise the value of their technology investments. The role will operate from our Macquarie Park office and require visiting customer sites in CBD, Kingsgrove, Pyrmont.

Scope of the Role

Delivering Level 1 and Level 2 technical support remotely and onsite

Troubleshooting Microsoft 365, Windows 11, Exchange Online, Intune and endpoint device issues

Managing incidents and service requests through to resolution within agreed SLAs





Supporting device lifecycle activities including provisioning, deployment, upgrades and asset management

Assisting with technology rollouts, customer projects and major incident support

Developing and maintaining knowledge articles and support documentation

Identifying opportunities for process improvement, automation and self‑service solutions

Building trusted relationships with end users and stakeholders through exceptional customer service

About you This role requires a blend of strong customer service capability and solid technical foundations, with the confidence to operate in a fast‑paced managed services environment. Success in this position requires a genuine customer‑first mindset, a broad technical skill set and the ability to communicate clearly and professionally. You will need to be organised, detail oriented and proactive in your approach to problem solving. Possessing hands on experience with Intune for cross‑platform device is highly essential. Key Skills and Experience include:

Experience providing Level 1 and Level 2 IT support within a corporate or Managed Services environment

Strong knowledge of Microsoft 365 administration and end‑user support

Experience with Microsoft Intune endpoint management, device enrolment and policy administration

Windows 11 deployment, configuration, troubleshooting and support experience

Understanding of Microsoft Entra ID (Azure Active Directory) and identity management principles

Experience supporting desktop, laptop, mobile and peripheral devices

Familiarity with ServiceNow or similar IT service management platforms

Knowledge of endpoint security, compliance and

📌 End User Services Engineer NSW (Sydney)
🏢 Canon
📍 Sydney