Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role As a frontline representative, you'll be the voice of our Travel Insurance products-responsive to inbound enquiries, creating tailored quotes and converting interest into sales. You'll guide customers through their options, provide general advice, and ensure they feel confident in their purchase decisions. Your ability to build rapport, uncover needs, and offer the right solution will be key to your success.

The new team members will work 20 hours per week across four 5-hour shifts 9am -2pm. They will all be rostered on Monday, Tuesday, and Friday, with the group split into two teams for the fourth shift:

Monday, Tuesday, Wednesday, and Friday

Monday, Tuesday, Thursday, and Friday

What the role looks like

Converting inbound enquiries into sales by creating compelling quotes and offering tailored solutions

Delivering exceptional service while maintaining a solid focus on meeting and exceeding sales targets

Responding to phone and email queries with professionalism and a customer-first mindset





Clearly communicating policy benefits and limitations to support informed decision-making

Assisting with post-sale support including changes, troubleshooting, and cancellations

Meeting performance KPIs across sales, service quality, and compliance

Ensuring adherence to GICOP, SLAs, and internal policies

Supporting with administrative tasks and other duties as required

What you'll bring

Proven experience in a sales-focused customer service role, ideally within travel or general insurance

A confident communicator with a natural ability to influence and close sales

Strong written and verbal communication skills (English)

Ability to multitask and navigate systems efficiently

Individuals who are comfortable working in a hybrid environment

Experience in Word and Excel

A proactive, positive attitude and a genuine desire to help customers

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

State of the art offices

Competitive salary package and annual bonus opportunities

50/50 hybrid working, giving you the flexibility to work from both home and office

20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers

An active Social Club with regular team events and activities

Ongoing opportunities for career development and professional growth

A supportive, collaborative culture where your contributions are recognised and valued

📌 Sales & Service Agent - Part Time (Brisbane)
🏢 Europ Assistance Australia and New Zealand
📍 Brisbane