Collections Officer - Join a Team Where Success Is Celebrated and Careers Thrive Make an Impact One Conversation at a Time At

ARMA Group , we're looking for motivated, resilient, and customer-focused

Collections Officers

to join our high-energy team. Every day is different as you help customers find solutions, negotiate outcomes, and make a real impact while building valuable communication and negotiation skills. Whether you're an experienced collector or looking to kick-start a rewarding career, we'll provide the training, support, and opportunities to help you succeed. What You'll Be Doing

Speaking with customers to find solutions for outstanding accounts Negotiating payment arrangements that work for both customers and clients Managing inbound and outbound customer calls Building rapport and maintaining positive customer relationships Problem-solving and overcoming objections with confidence Achieving individual and team goals while delivering exceptional customer service Keeping accurate records and ensuring compliance requirements are met What Makes You a Outstanding Fit?





You love talking to people and building connections You're resilient and thrive when faced with challenges You have strong communication and negotiation skills You're confident, motivated, and goal-oriented You enjoy problem-solving and thinking on your feet You bring positivity, energy, and a team-first attitude Experience That Helps

Collections or recoveries experience Customer service, retail, hospitality, sales, or contact centre experience Working towards targets, KPIs, or performance goals No collections experience? No problem If you've got the right attitude and willingness to learn, we want to hear from you. Benefits

Monthly competitions and incentives with awesome prizes Bonus earning potential Genuine career progression opportunities Ongoing training and development Team events, celebrations, and rewards Supportive leaders who want to see you succeed Fast-paced, fun, and energetic culture At ARMA, we work hard, celebrate success, and support each other every step of the way. If you're driven, customer-focused, and ready to join one of Australia's leading recoveries and collections organisations, we'd love to meet you. Applicants must be Australian Citizens or Permanent Residents. A National Police Check will be required as part of the recruitment process.

📌 Collections Officer (North Lakes)
🏢 ARMAGROUP
📍 North Lakes