The role of the Sales Associate is to assist the Team Leaders and Store Manager in all aspects of the Hermès store within Hermès standards. The Sales Associate will provide exceptional client experience to all clients whilst supporting the store with daily operations and back-of-house duties. The Sales Associate will assist in maintaining the store environment, image of the House and will be involved in store related activities.

Major Responsibilities Responsible for the contribution of all daily store operations including but not limited to:

Client Experience

Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès

Practices the Orange Box Ceremony and Hand Rituals

Clientele with current and potential clients to establish and maintain client relationships

Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook

Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms

Capture accurate and relevant information through POS and CRM systems

Communicates feedback gathered through in-store activities to store management

Utilise professional and elegant dialogue with clients and team members

Meticulous visual merchandising and housekeeping of retail floor areas

Clean, tidy and logical BOH stock areas – ensure stock is easy to find

Understanding and sharing of métier performance

Sharing of key information about the métier

Training and sharing on new product launches, particularly for new joiners





Sharing and being an expert on care and aftersales

Demonstrate and encourage team to master the Métier Hand Rituals

Positive teamwork and provides support or their Ambassadorship

Meticulous visual merchandising and housekeeping of retail floor areas

Clean, tidy and logical BOH stock areas – ensure stock is easy to find

Understanding and sharing of métier performance

Sharing of key information about the métier

Training and sharing on new product launches, particularly for new joiners

Sharing and being an expert on care and aftersales

Demonstrate and encourage team to master the Métier Hand Rituals

Positive teamwork and provides support or their Ambassadorship

Personal Presentation and Teamwork

Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance

Positively contributes to the Hermès workplace through proactive teamwork

Be an effective and supportive team player to the whole team

Daily Operations

Daily housekeeping duties

Assist in stock duties including unpacking, validating and distributing stock deliveries

Apply visual merchandising guidelines

Participate in cycle counts and stock takes

Client Experience

Teamwork

Grooming

Key Performance Indicators (KPIs)

Client Experience

Teamwork

Grooming





About You To be successful in this role you will demonstrate:

Availability to work within a 7-day roster including weekends.

A robust background in customer service and/or sales. Experience in a luxury environment is advantageous.

A team player attitude and the ability to embody the values of the Hermès Maison.

Excellent relationship development skills with impeccable interpersonal and communication skills.

Display a high standard of presentation and grooming.

A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.

A positive, proactive, efficient and client focused attitude.

A strong sense of time management with the ability to multi-task, organise and prioritise.

The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.

The ability to work independently while balancing collaboration with a team.

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and pro

📌 Sales Associate, Full Time (Melbourne)
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📍 Melbourne