Appointment Setter - Proactive Customer Service Team

Appointment Setter - Proactive Customer Care Team Brisbane | Office Based | Full-Time 38 hours per week The Role Are you someone who loves connecting with people, thrives on organisation, and takes pride in delivering a great customer experience? We're on the lookout for a people-loving, detail-driven

Appointment Setter for our Proactive Customer Care Team

based in Brisbane. This role is all about being the trusted point of contact for our customers — helping them feel informed, supported, and looked after throughout their solar journey. You'll play a key role in managing customer communication, coordinating appointments, and ensuring every interaction is smooth, professional, and positive. If you're the kind of person who enjoys a busy day, loves a well-organised calendar, and can bring calm energy to a rapid-paced environment, we'd love to hear from you. What You'll Be Doing Connecting with customers

– managing inbound calls through our 1300 number and providing friendly, helpful support

Managing appointments

– booking, confirming, and coordinating key customer milestones including Post Site, MS, Post-Install, and more

Keeping things running smoothly

– maintaining accurate calendars, schedules, and customer records

Creating great first impressions

– conducting Welcome Calls to ensure new customers feel confident and supported from day one

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Supporting an exceptional customer journey





– helping deliver a seamless experience from initial contact through to installation completion

What We're Looking For You'll bring: Previous customer service, administration, scheduling, or call-handling experience

Confidence and professionalism when speaking with customers over the phone

Strong organisation skills and the ability to manage multiple priorities

Excellent communication skills and attention to detail

A positive attitude and a natural ability to build rapport

A love for structure, processes, and getting things done

Experience in contact centres, appointment setting, bookings, administration, or service coordination will be highly regarded — but we're most interested in your ability to communicate well and deliver a great customer experience. How to Apply We'd love to hear from you. When applying, please include: ✅ Your resume, highlighting relevant customer-facing, administration, or phone-based experience ✅ A short cover letter telling us: What customer service or call-based roles you've worked in

Your experience with bookings, scheduling, calendars, or appointment setting

Why this opportunity with RESINC Solar & Batteries feels like the right fit for you

Applications will be reviewed based on relevant experience and demonstrated capability, not generic responses.

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📌 Appointment Setter (Brisbane)
🏢 RESINC Property
📍 Brisbane