Brisbane Bird and Exotics Veterinary Services – Greenslopes QLD

Looking for something genuinely different?

BBEVS is a family-owned veterinary practice working exclusively with birds and exotic pets. We do unusually good work on unusual patients, with good people, interesting problems to solve, and the freedom to change things when they aren't working.

Our patients have feathers, scales, shells, fur, fins and very strong opinions about their human minions We take what we do very seriously, but ourselves considerably less so.

We're looking for a

Practice Manager

to help us run the place: someone who's very good at

people, systems, follow-through and making a busy practice work well .

We don't need someone standing on the sidelines with a clipboard, and we're not particularly interested in management for management's sake. We need someone who can continue to promote order in a complicated small business, help good people do their jobs well.

The job BBEVS has grown and changed a lot in the past 20 years. We're being deliberate about what comes next.

We're family owned, and we want to stay that way. Independence means decisions can be made by people who actually work here, and when something isn't working we can change it without consulting a steering committee in another state. We need good systems, clear responsibilities and sensible accountability. People need to know what they own, where their responsibilities finish and when something needs to go somewhere else and not be stored in one person's head.

That's where you come in.

You’ll work closely with the Practice Principal and be responsible for turning a fair amount of what we decide into things that actually happen.

The role includes:





keeping the day-to-day functions of the practice running properly

maintaining oversight of workflows, systems and processes

supporting portfolio holders, the staff who each own different areas of responsibility within the practice

managing higher level client complaints and difficult client interactions, while supporting the growth of front line staff in dealing with lower level complaints and difficulties

supporting rostering, leave and operational coordination

spotting and replacing systems that are clunky, fragile, duplicated or held together by goodwill and an Excel spreadsheet

holding people kindly, clearly and consistently accountable

occasionally helping Front of House when another capable human is simply what the situation requires.

This is a proper management role. You'll deal with the normal conversations, feedback, coordination and people management that are part of running a team. However, when something gets genuinely curly, you won't be left holding it on your own.

The Practice Principal will retain responsibility for the practice financials,, and complex HR and employment matters.

You might fit in here if...

You like people, but you aren't frightened of accountability.

You're organised, but don't require everyone around you to organise themselves exactly as you do,



and you're reasonably good at telling the difference between

urgent, important and simply very noisy .

You notice when the same problem keeps happening and start wondering whether the system, rather than the person, might be the problem.

You can have an awkward conversation without avoiding it for three weeks, turning it into a six-page policy, or setting the building on fire.

You communicate clearly, finish things and ask questions when you don't know.

You're reasonably unflappable when the day develops a mind of its own, can be warm without being vague and firm without becoming terrifying.

Liking small, very opinionated creatures is non-negotialbe, as is a belief that a positive veterinary practice should work well for the people who work there, the clients who come through the door and the patients who may prefer not to be there at all. (We're Fear Free certified, so we're working on that).

What we offer We want this role to be sustainable for the person doing it. There's not much point recruiting an excellent Practice Manager and then slowly burying them under the collective contents of everybody else's inbox.

You’ll have:

Five weeks annual leave

One week CPD leave, pro rata

CPD support and opportunities for ongoing professional development

Remuneration scaled to your experience and the level of responsibility you're ready to take on

A family-owned workplace where decisions are made by people who actually work in the practice

Genuine scope to influence how the practice operates

A well-established team with strong clinical, nursing and Front of House capability

A workplace that

📌 Practice Manager (Brisbane)
🏢 Brisbane Bird and Exotics Veterinary Services
📍 Brisbane