Are you a senior agency leader who knows how to turn a client brief into a compelling social strategy — and then lead a team to bring that strategy to life?

The Social CliQ is looking for an experienced Director – Client Strategy & Services to lead social strategy, senior client relationships and new business pitches across our growing portfolio of brands.

This is a hands‑on senior leadership role for someone who sits naturally at the intersection of strategy, client leadership and commercial growth.

You'll take a leading role from the very beginning of the client journey: understanding the brief, developing the strategic response, building and presenting the pitch, onboarding new clients and setting the strategic direction for the work.

From there, you'll manage our Account Services team, providing the leadership and strategic direction they need to execute the strategy successfully, while maintaining oversight of client delivery, performance and results.

Working alongside our Managing Director and General Manager, you'll also act as a senior partner to key clients, develop a high‑performing Account Services function and help drive the continued growth of the agency.

What you'll be doing

- Developing compelling, insight‑led social strategies across organic, paid, creator and community
- Turning client briefs and business objectives into clear strategic recommendations and campaign ideas
- Leading the strategic response for recent business pitches, proposals and RFPs
- Building and delivering persuasive pitch presentations that demonstrate both strategic thinking and commercial value
- Playing a leading role in winning new clients and converting opportunities into long‑term partnerships




- Keeping ahead of social platforms, audience behaviours, cultural trends and emerging opportunities
- Translating strategy into clear direction for the Account Services, creative and specialist teams
- Ensuring the strategic thinking presented in a pitch carries through into execution once the work is won
- Managing and developing the Account Services team, with responsibility for overseeing the successful execution of client strategies
- Providing Account Managers with clear strategic direction while empowering them to own day‑to‑day client relationships and delivery
- Acting as the senior strategic partner across key client relationships
- Leading strategic onboarding for new clients and establishing clear objectives, KPIs and ways of working
- Overseeing strategy, execution and performance across a portfolio of social‑first clients
- Ensuring campaigns remain strategically aligned from initial concept through to delivery
- Leading senior and complex client conversations and providing trusted strategic counsel
- Reviewing performance and working with the Account Services team to identify opportunities to optimise strategy and strengthen results
- Maintaining exceptional client service standards and supporting long‑term retention

Growth & Commercial Performance





- Partnering with the Managing Director and General Manager on agency growth and new business opportunities
- Identifying opportunities to grow existing client partnerships through new campaigns, services and capabilities
- Taking commercial ownership of client profitability, budgets, forecasting, utilisation and project performance
- Connecting social activity to measurable client business outcomes
- Helping shape the agency's strategic offering as social platforms, client needs and opportunities evolve
- Leading, mentoring and developing Account Managers and Social Media Coordinators
- Building a high‑performing Account Services team capable of translating strategy into outstanding execution
- Raising the standard of strategic thinking and client service across the team
- Supporting recruitment, onboarding and development as the agency continues to grow
- Creating an environment where great ideas, commercial thinking and exceptional client service are expected and supported

What we're looking for

We're looking for someone who combines the strategic capability of a senior social strategist with the client leadership and commercial judgement of an experienced agency Account Director.

You’ll ideally bring:

- 7+ years' experience within a social, digital, creative, media or integrated agency environment, with significant social media experience
- Demonstrated experience developing sophisticated organic and paid social strategies
- Proven experience leading and winning new business pitches, from brief and strategic response through to presentation
- Experience at Account Director, Senior Account Director, Client Partner, Strategy

📌 Director – Client Strategy (Melbourne)
🏢 The Social CliQ
📍 Melbourne