Medical & Travel Insurance Claims Consultant - Multiple Opportunities Brisbane, QLD | Full-Time Permanent

Make a Difference When It Matters Most At Allianz Partners, we help customers navigate unexpected situations with confidence. We're seeking an experienced

Medical & Travel Insurance Claims Consultant

to join our high-performing Travel Claims team.

This is an exciting opportunity for a claims professional who combines solid technical expertise with a customer-first mindset and enjoys working in an environment focused on continuous improvement, innovation, and delivering exceptional outcomes.

As part of a collaborative and supportive team, you'll play a key role in assessing travel and medical-related insurance claims, leveraging sound judgement, analytical thinking, and modern claims practices to deliver fair, efficient, and customer-centric decisions.

About the Role Reporting to the Claims Team Leader, Travel, you will be responsible for the accurate, fair, and timely assessment of travel insurance claims across a broad range of claim categories, including medical claims. You'll work closely with customers and internal stakeholders to ensure a seamless claims experience while maintaining compliance with company guidelines and regulatory requirements.

You’ll also contribute to process optimisation, capability development, and operational excellence initiatives that support the ongoing evolution of the claims function.

Key Responsibilities

Assess and manage a broad range of travel and medical insurance claims in accordance with policy coverage and company guidelines

Deliver outstanding customer service through clear, empathetic, and professional communication

Make informed decisions on complex,



high-value, and non-routine claims

Work collaboratively with Claims, Teleclaims, Medical Assistance, and other internal teams

Support continuous improvement and process enhancement initiatives that drive better customer and business outcomes

Contribute to team capability through coaching, mentoring, and knowledge sharing

Maintain strong quality, compliance, and regulatory standards

Utilise digital tools, customer insights, and data-informed decision-making to support effective claim outcomes

Support business objectives through efficient claim management and achievement of team performance targets

Insurance & Claims Expertise

Previous experience assessing insurance claims, ideally within travel, medical, health, or general insurance

Strong ability to interpret policy wording and apply coverage accurately

Experience managing complex and high-value claims

Excellent analytical and problem-solving skills

Strong understanding of compliance, governance, and risk requirements

Communication & Stakeholder Management

Exceptional written and verbal communication skills

Ability to build rapport and maintain positive relationships with customers and stakeholders

Strong negotiation and conflict resolution capabilities

Ability to explain complex information clearly and confidently





Future-Focused Skills We're looking for someone who demonstrates:

Adaptability within evolving and technology-enabled environments

Strong digital literacy and confidence working across multiple systems

A continuous improvement mindset

Curiosity and openness to innovative ways of working

Data-driven thinking and informed decision-making capabilities

A customer-centric approach to problem-solving

Collaborative teamwork and knowledge-sharing behaviours

Why Join Allianz Partners?

Global organisation with strong local support

Supportive, inclusive, and collaborative culture

Ongoing professional development and career growth opportunities

Opportunity to work in a modern, digitally enabled claims environment

Focus on innovation, operational excellence, and continuous improvement

Meaningful work helping customers during challenging and unexpected situations

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and

📌 Claims Consultant (Brisbane)
🏢 Allianz
📍 Brisbane