We’re looking for an experienced Service Desk Officer to join a large, complex ICT environment in Brisbane on an initial 3-month contract. You’ll be providing first-line IT support to internal users, managing incidents and service requests, troubleshooting common technology issues and escalating to specialist teams where required. What you’ll be doing
• Provide high-quality Level 1 IT support to internal users
• Troubleshoot hardware, software and telecommunications issues
• Log, categorise and prioritise incidents and service requests
• Escalate more complex issues to appropriate technical teams
• Monitor incidents to ensure service levels and response times are met
• Identify recurring issues and trends across Service Desk requests
• Liaise with users and internal ICT teams throughout incident resolution
• Assist with Service Desk reporting and administration
• Maintain a robust customer-service focus across all support interactions What we’re looking for
• Previous experience in a Service Desk,



Help Desk or Level 1 IT Support role
• Experience working within an IT Service Management (ITSM) environment
• Experience using Service Desk / ticketing systems
• Good working knowledge of the Microsoft Office suite
• Strong troubleshooting and incident management skills
• Excellent communication and customer service skills
• Ability to prioritise multiple requests and work effectively under pressure
• A collaborative and professional approach The opportunity This is a 3-month contract commencing in November, offering the opportunity to work within a large-scale ICT environment with established IT service management processes. If you’re an experienced Service Desk Officer, Help Desk Analyst or Level 1 Support Officer looking for your next contract opportunity in Brisbane, apply now for a confidential discussion.

📌 Service Desk Officer (Brisbane)
🏢 Data#3
📍 Brisbane