Chillflow Solutions are seeking an experienced Service Manager to lead our operations and technician services division in Sydney, NSW.

This is a full-time permanent leadership role responsible for overseeing all service operations across marine, offshore and industrial HVAC & Refrigeration projects. You will drive technician performance, client satisfaction, safety compliance and service probability.

About Chillflow Solutions

Chillflow Solutions is a leading provider of specialist marine HVAC and refrigeration engineering solutions across Australia and South East Asia. Our mission is to deliver innovative, high-quality, and reliable HVAC services to the marine, offshore, and industrial sectors through strategic collaboration, technical expertise, and continuous improvement.

As the Australian distributor for several global OEM’s, we offer world-class training, access to premium chiller products, and cutting-edge industry advancements. Our services encompass design, supply, installation, service, maintenance, and lifecycle support for large-scale marine and industrial HVAC chillers and refrigeration equipment.

At Chillflow Solutions, we are committed to excellence, safety, and sustainability, ensuring our clients receive best-in-class solutions tailored to their operational needs. As we continue to expand, we seek highly skilled and motivated professionals to join our team and contribute to our ongoing success in the marine HVAC industry.

The Role – What You’ll Be Doing

- Lead, coach and manage a team of HVAC service technicians

- Oversee scheduling, job allocation, and workflow using Simpro (or similar)

- Manage emergency call-outs,



preventative maintenance, and project service work

- Maintain high service standards, documentation and QA processes

- Act as the key point of contact for major clients and service contracts

- Monitor KPI's - Profitability, labour utilisation and response times

- Oversee quoting, scope reviews, and service related variations

- Ensure full compliance with WHS, ARCtick and industry regulations

- Drive continuous improvement across systems, reporting and field performance

- Analyse refrigeration performance using superheat, subcooling, and other key indicators

- Assist in design and installation of temporary chilled water systems

- Maintain accurate timesheets & service reports

Who We’re Looking For

- Trade qualified Refrigeration Mechanic / HVAC Technician

- Proven experience leading a service team or field operation division

- Solid technical background in HVAC, chillers and marine refrigeration

- Commercially aware with experience in quoting and margin management

- Confident communicator & able to manage Tier 1 clients

- Organised, decisive and capable in a fast-paced service environment

- Experience with Simpro (or similar) will be highly regarded

Essential Requirements

- Trade qualification in Refrigeration & Air-conditioning or similar (mandatory)





- Must be Australian citizen and eligible for AGSVA NV1 Security clearance (mandatory)

- Current Refrigerant Handling Licence

- Previous experience in a supervisory or service management role

- Familiarity with WHS compliance, risk management and contractor safety standards

- White Card (Construction Induction Card)

- Valid Australian driver’s license

- Unrestricted Australian work rights

- Ability to pass an AFP police check

Preferred (But Not Essential)

- Diploma in Refrigeration Systems

- Defence Industry experience or marine/shipyard experience

- Previous marine or offshore HVAC experience

Why Join Us?

- Secure, full-time role with a market-leading salary

- Exposure to complex Defence, marine and industrial projects

- Real opportunity to shape and grow the service division

- Opportunities for offshore work with additional pay (optional)

- High-tech, specialist marine, offshore & industrial HVAC projects

- Performance bonus system & growth opportunities opportunities

- Work in a collaborative, highly skilled team environment

What’s in It for You?

- Company vehicle (Hilux dual cab) & fuel card

- Competitive salary with performance bonuses

- Regular training & career progression

- Specialist tools & company-provided mobile phone

- OEM-specific & industry-leading training

- Be part of a top-tier team in a world-class company

Ready to Take Your Career to the Next Level?

Join Chillflow Solutions and be part of a team delivering specialist HVAC solutions in the dynamic marine, offshore, and industrial sectors.

📌 Service Manager (Sydney)
🏢 Chillflow Solutions Australia
📍 Sydney