Are you a Solution Engineer, Technical Architect, or Solution Architect who's passionate about Field Service? Do you want to help change the way the world's leading companies manage their frontline workers, assets, and operations? If so — come join us.

The Field Service Product Specialist is a product technical specialist embedded within Salesforce's Field Service GTM organization. You are the technical heart of the Field Service sales motion — partnering with Account Executives to win complex enterprise deals by deeply understanding customer operations and architecting transformative solutions using Salesforce Field Service, Agentforce, and related technologies.

This is not a traditional SE role. You will own the technical vision from first discovery call to deal close, building customer champions, proving business value through hands‑on proof of concepts, and driving Agentforce-powered Field Service deployments at scale. You will also own post-sale adoption metrics — your success is measured in ACV and monthly active usage, not just closed deals.

If you love Field Service, live for the technical win, and want to be part of a team building the future of agentic enterprise operations — this role is for you.

What You’ll Do

Lead

end-to-end technical sales motions

— from discovery and solution design to demo, proof of concept, and deal close

Conduct

executive-level product demonstrations

and architecture presentations to C-suite and VP-level stakeholders at enterprise accounts

Lead

technical design sessions , designing domain-specific Field Service workflows and architectures aligned to customer business objectives

Build and execute





hands‑on proof of concepts

leveraging Salesforce Field Service, Agentforce, and mobile and scheduling capabilities

Translate complex business requirements into

solution architectures and roadmaps

that deliver measurable operational outcomes

Drive

customer adoption and usage growth

post-sale in partnership with Customer Success — your impact is measured in ACV and monthly active users

Develop

technical champions

within customer organizations and establish long‑term credibility with both technical and executive stakeholders

Partner cross‑functionally with AEs, CSMs, Product, and Professional Services to ensure seamless customer journeys

Provide

competitive intelligence and positioning

— know the Field Service landscape and articulate why Salesforce wins

Travel to customer sites, field events, and team meetings

up to 25–50% of the time.

What We're Looking For

7+ years

of experience in enterprise software pre-sales, solution consulting, or technical architecture — with a focus on field service, mobile workforce, or asset management

Deep expertise in

Salesforce Field Service (FSL)

including scheduling optimization, mobile capabilities,



and asset management configuration; or equivalent hands‑on experience with a competing field service platform (e.g.,

IFS, ServiceNow FSM, SAP Field Service, ServiceMax, or Microsoft Dynamics 365 Field Service ) will be considered in lieu of direct FSL experience

Proven ability to

architect and present end-to-end solution designs

for complex, enterprise-scale deployments

Experience leading

technical discovery sessions

and translating business requirements into solution architectures and roadmaps

Strong

executive presence

— comfortable delivering demonstrations and technical recommendations to C‑suite and VP‑level audiences

Demonstrated ability to manage

technical due diligence and risk assessment

in complex deal cycles

Familiarity with

integration technologies

relevant to field service environments (APIs, middleware, IoT)

Willingness to travel

25–50%

Preferred

Salesforce certifications (Field Service Consultant, Application Architect, or System Architect)

Industry background in

utilities, manufacturing, healthcare, or telecommunications

Familiarity with

Agentforce , AI-driven scheduling, or agentic workflow automation

Experience in or alongside customer success, professional services, or consulting

Track record of building

customer champions and technical trust

in enterprise accounts

Why Join Us Salesforce Field Service is growing rapid This team is at the frontier of the next wave — agentic AI, robotics, and intelligent field operations. You'll be part of a high-visibility global team reporting to a GM who is shaping the future of how companies run their field operations. The impac

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