Early Stage Collections SpecialistFast Thinking. Bright Futures.

OnDeck is one of Australia's leading online small business lenders, helping Australian businesses access finance quickly and confidently.

We're growing our Collections team and looking for an Early Stage Collections Specialist who can combine great communication skills with empathy, resilience and a strong results focus.

This is a outstanding opportunity for someone with experience in collections, customer service, sales or another phone based environment who wants to build their career in fintech.

The Role At OnDeck, collections is about finding the right outcome for both the customer and the business.

You’ll work with small business customers in the early stages of arrears, having meaningful conversations to understand their circumstances, agree on practical next steps and help get their repayments back on track.

You’ll be responsible for:

Managing inbound and outbound customer calls

Working across a portfolio of early-stage arrears

Understanding individual customer circumstances and identifying appropriate solutions

Building rapport while confidently navigating challenging conversations

Working towards individual and team KPIs

Keeping accurate customer records and following up on agreed actions

Collaborating with the wider Operations team to deliver robust customer and business outcomes





What We're Looking For You don't necessarily need to come from fintech or lending. We're looking for someone who brings the right communication skills, energy and mindset.

You’ll ideally have:

Experience in collections, customer service, sales or a phone-based role

Confidence managing a high volume of customer conversations

Strong communication and rapport building skills

Resilience and the ability to stay composed during difficult conversations

A results-focused mindset and confidence working towards KPIs

Strong organisation and follow up skills

A collaborative approach and willingness to learn

Experience using Salesforce or working within financial services is an advantage, but not essential.

Why OnDeck? You’ll be joining a business that moves quickly, backs its people and genuinely enjoys working together.

Hybrid working with one day from home

Modern Sydney CBD office

Top 5 Employer recognition for five consecutive years

Regular team events and wellbeing initiatives

Supportive leaders and a collaborative team environment

Opportunities to develop your skills and build a career within fintech

Ready for Your Next Move? If you're a confident communicator who enjoys working towards goals and wants to make a genuine difference for Australian small businesses, we'd love to hear from you.

📌 Collections Specialist (Sydney)
🏢 OnDeck Australia
📍 Sydney