Talent International

is currently recruiting multiple

Customer Service Agent

to work for the

NSW Government ,

based in

Parramatta.

This position is a

4-month contract with a view to be extended,

and the role pays

$37.50 per hour + Super.

7.5 hours a day / 37.5 hours a week

Flexible/Hybrid working options available

About the Role The program delivers crisis payments and energy support worth millions of dollars annually.

In this role, you will:

Assess customer eligibility for government assistance programs

Communicate with customers via phone and email

Liaise with energy retailers to coordinate support for customers

Provide clear, accurate and empathetic customer service





Work within established frameworks to make eligibility decisions

Meet KPIs in a fast-paced, high-volume environment

About You We are looking for candidates who have:

Experience in high-volume contact centre or customer service environments

Solid communication skills (written and verbal)

Ability to quickly learn and apply complex information

A proactive, adaptable and can-do attitude

High attention to detail and integrity in decision-making

Confidence working with vulnerable or distressed customers

📌 Customer Service Agent (Parramatta)
🏢 Talent
📍 Parramatta