Job Description G'day

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

A 20+ year tech services expert of many solutions and partnerships with industry giants.

Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

We’re recognized for our innovation, impact, and outstanding customer support, even earning the 2024–2025 for Co‑Selling Excellence award.

About the Service Delivery area The Service Delivery area is responsible for providing consulting services to clients, delivering complete project solutions that achieve measurable business improvement through the company’s products and services. The team defines and executes the approach for outsourced solutions, systems integration, and proprietary tooling — acting as the bridge between client needs and technical execution.

At ServiceRocket, this means working within a named account, Centers of Excellence (COE) model, where cross-functional delivery teams guide enterprise clients through complex technology transformations — primarily across the Atlassian ecosystem — from initial scoping through to successful outcomes.

What you’ll be doing

Design, develop, and implement high-quality solutions including architectural system design

Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements

Provide experienced guidance, feedback, and recommendations to customers based on established best practices





Support the roll-out, adoption, and scaling of provided solutions for customers

Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship

Advice on internal tools and processes as a senior member of the technical team

Promote yourself as a subject matter expert and valued member of the community

Assist with proposal development and statement of work definitions

Engage with potential customers on sales calls as a technical resource, advising on product solutions

What you’ll bring to the table

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines

5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions

Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)

A successful history in customer engagement and demonstrated exceptional consulting and influencing skills

Excellent analytical skills with the ability to take a holistic view across a range of domains

Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions





Excellent communication skills, including workshop facilitation, written and verbal communication

Experience with Agile development methodologies

Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills

Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

Familiarity with ITIL and ITSM principles

Experienced in UAT testing and test use‑case development

Knowledge of cloud technologies

Your leaders Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Jono, you will deliver value through high-impact projects to world‑class partners while growing your skills to the next level

The Professional Services Consulting area is responsible for providing fee‑for‑service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

Perks

: when we grow the tree, we share the fruit–when the company grows, we share the profit.

Stock options: you have the prospect to participate in the ownership of the company.

Health insurance: we support you and your family–your well‑being matters.

Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

Career pathways program: you c

📌 Senior Atlassian Technology Consultant (Canberra)
🏢 Servicerocket
📍 Canberra