The Opportunity Woolworths Group is one of Australia's most recognised and trusted brands. As a Customer Support Representative, you'll play an important role in supporting customers during one of the busiest times of the year. This is a short-term Christmas casual assignment commencing 9 November and finishing 3 January, making it ideal for candidates looking for temporary work over the holiday period.

The Role With the busy Christmas period approaching, Woolworths is looking for enthusiastic, customer-focused individuals to join its Inbound Customer Support Team for a short-term seasonal assignment. If you enjoy helping people, thrive in a rapid-paced environment and want to be part of a supportive team over the festive season, this could be the perfect opportunity for you

As a Customer Support Representative, you'll be the first point of contact for a range of customer enquiries. You'll provide friendly, accurate and effective support while helping customers with their questions and concerns.

Key responsibilities

Managing inbound customer calls, emails and chats

Providing accurate information and practical solutions

Navigating multiple systems efficiently

Using initiative and problem-solving skills to meet customer needs

Delivering a positive customer experience in a fast-paced environment





Operating Hours Rotating roster from Monday to Friday 9:00am to 7pm and Saturday and Sunday between 10:00am to 4:00pm.

Location Fully onsite at Mascot, with free onsite parking and a complimentary shuttle bus available.

Employment Type Casual, short-term Christmas assignment.

Start Date 9 November.

End Date 3 January.

Training Comprehensive onsite training will be provided to set you up for success.

Why Join Us?

Join an award-winning customer service team

Gain experience with one of Australia's leading brands

Work in a supportive and collaborative environment

Develop valuable customer service and communication skills

Earn competitive casual rates, including applicable penalties

Enjoy convenient onsite facilities, free parking and a complimentary shuttle bus

What You’ll Need

At least 6 months of experience in customer service, retail or hospitality

Strong verbal and written communication skills

Confidence using multiple systems and managing time effectively

A proactive, customer-first attitude

Availability to work rotating shifts, including weekends, early mornings and evenings

Commitment to the full assignment period, from 9 November to 3 January 2027

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