At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers - our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to

power your career , and we’re excited to hear from you.

Fast paced and exciting

environment where

diversity

is celebrated, and creativity and ideas are

valued .

Competitive remuneration

to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.

Access to exciting

career opportunities

and

comprehensive training and development programs

as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S; Trading in Australia).

Fantastic discounts across the JB Hi-Fi Group

We offer

12 weeks paid parental leave

for eligible primary carers (and a gift for new parents) and we

embrace flexibility

and offer

hybrid working

models for eligible roles.

Our

Employee Assistance Program (EAP)

provides counselling and a wide array of other wellbeing resources for our team members and their families.

Our

Helping Hands workplace giving program

has raised millions for our charity partners to support positive impact in the community.

Demonstrating our

commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description We are seeking an enthusiastic and customer-focused Retail Team Member to join our team in New Zealand. In this role, you will create,



support and contribute to a high-performance culture to enable a great customer experience across the store.

Provide a high level of customer service standards including pre, during and post the sale.

Achieve sales targets for you and your store by:

Putting the customer at the centre of everything you do and creating "Raving Fans"

Participating in all suppliers, compliance and sales training modules

Participate in the STARS coaching program to learn and demonstrate the required sales behaviours

Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions

Demonstrate safe work practices and assist the company in providing a safe and healthy environment.

Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards

Enable a safe work environment for you, your team and customers, ensuring all OHS policies and procedures are adhered to.

Support the efficient delivery and processing of stock into store, following store receiving processes

Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries

Engage positively with Store Management, take on board feedback to continuously grow and learn

Assist with customer service requirements on the counter and on floor payment devices

Assist the Store Management team, where required across our Sales, Merchandise and Operations areas

Qualifications

Experience in being part of a high achieving team

Demonstrated ability in required skills and competencies

Additional Information JB Hi-Fi Group is an equal chance employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) -

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📌 Retail Team Member (Sydney)
🏢 JB Hi-Fi & The Good Guys
📍 Sydney