Westpac in Sydney seeks a Manager, Customer Experience Improvement to lead rapid design sprints and shape the current and target state journeys across the Consumer Bank. You will collaborate with executives to design and test concepts, guiding multi-disciplinary teams through fast-paced workshops.
The role requires a robust Human-Centred Design background, proven sprint leadership, and the ability to influence senior stakeholders while delivering customer-centric improvements in a complex
📌 Lead, Customer Experience Design (Sydney)
🏢 Westpac
📍 Sydney
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