Develop and execute Loyalty Proposition Strategy

Surry hills location with hybrid working (3 days in the office)

Senior Manager- Loyalty Propositions

- Develop and execute Loyalty Proposition Strategy
- Drive member acquisition, engagement, retention
- Surry hills location with hybrid working (3 days in the office)

We are Woolworths Group:

Imagine leading proposition strategies that directly influence how 24+ million customers engage, save, and discover value every single week. At Woolworths Group, our 200,000+ bright minds and unique perspectives are connected by a shared Purpose: to create better experiences together for a better tomorrow. This scale gives you an unprecedented platform to innovate, challenge the status quo, and spearhead transformational loyalty experiences.

If you’re ready to translate blue-sky innovation into real-world impact for millions of households, you’ll find an empowering, inclusive environment designed to support your personal and professional growth. With genuine care, explicit autonomy, and market-leading benefits, the possibilities for what we can achieve together are limitless.

What you’ll do:

As Senior Manager - Loyalty Propositions , you will take end-to-end ownership of the strategy and design of next-generation loyalty offerings across the Woolworths Group. Embedded within the Everyday Rewards Loyalty team in CustomerX, you will serve as a key catalyst for growth—shaping the future of both loyalty and subscription propositions. Partnering directly with C-suite and senior leaders, you will translate data-backed opportunities into actionable, high-impact propositions. In this role, you will:

- Spearhead the end-to-end strategic roadmap for loyalty and subscription innovations,



presenting recommendations directly to Executive leadership.
- Architect rigorous financial business cases and commercial models in partnership with Commercial and WiQ analytics teams to validate proposition viability.
- Drive strategic alignment workshops across cross-functional leadership, synthesizing complex insights into compelling, executive-ready narratives.
- Leverage deep customer behavioral data and research to systematically identify friction points and unlock step-change growth opportunities.
- Champion a multi-year loyalty proposition roadmap aligned with broader Group goals and overarching customer growth strategy.
- Orchestrate cross-functional delivery streams across Product, Tech, UX, Marketing, Finance, and Data Science to bring innovative concepts seamlessly to market.
- Foster a high-performing, data-led team environment that prioritizes agile innovation and continuous professional excellence.

What you’ll bring:

The ideal candidate is a seasoned strategic leader who combines deep expertise in loyalty proposition development with a strong commercial mindset. You bring proven success in navigating complex retail environments, leveraging advanced analytics, and translating customer insights into high-value market offerings. You excel in fast-paced setups, possess exceptional stakeholder management skills,



and thrive when driving complex multi-disciplinary teams toward unified strategic goal

- 10+ years of commercial and strategic leadership, including 5+ years directly shaping customer loyalty or subscription propositions.
- Demonstrated expertise in structured problem solving and critical thinking (ideally from a top-tier management consulting firm or corporate strategy function).
- Adept at translating customer insights into creative proposition design, inspired by global best practice
- Deep domain mastery of loyalty mechanics, customer segmentation, and the Australian retail and digital landscapes.
- Strong loyalty commercial acumen with a track record of using quantitative modelling and data analytics to unlock commercial value.
- Proven ability to influence, align, and present persuasively to executive stakeholders
- High degree of autonomy and entrepreneurial drive, comfortably navigating ambiguity in dynamic growth environments.
- Relevant tertiary qualifications in business, economics, or quantitative fields; an MBA or postgraduate qualification is highly regarded.

Why join us:

- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
- A range of programs to help you prioritise and manage your wellbeing,

📌 Senior Manager- Loyalty Propositions (Sydney)
🏢 Woolworths Group
📍 Sydney