Job Description

Retail Store Manager - Mount Gravatt

CPAP Direct is a retail and clinical leader in the sleep apnoea industry across Australia. We have 21 retail stores and a large e-commerce business and are the 'go-to' destination for people to research, be diagnosed and successfully treated for sleep-related conditions.

We have an exciting opportunity for a motivated and experienced Store Manager to join our

Mount Gravatt Store.

Hours are Monday to Friday, 9am to 5pm, and alternating Saturdays, 9am to 12pm (Rostered Days Off (RDOs) are earned for 2 x Saturday shifts worked).

Come and be part of a dynamic and friendly workplace delivering exceptional customer and patient care

What you will be doing - Full and comprehensive training is provided

The role is for a Store Manager in a CPAP and Sleep Study clinic.

Whilst existing industry expertise is an advantage, it is not essential for the role . If you have a great attitude and personality, along with strong experience in client-focused retail, customer service and sales, we will teach you what you need to know about the sleep and CPAP therapy industry.

Using your strong interpersonal and sales skills, you'll get a buzz out of enhancing the lives of your customers and helping them feel their best again. You easily connect and communicate with people in a natural way. You're a powerful listener, curious about people and have a 'can-do' approach to finding solutions to their needs.

You'll feel right at home if a positive and supportive environment is where you're able to do your best work. We believe this is a crucial element in providing five-star service to our customers at every interaction, whether via phone, email or in person.

- Home sleep test setups




- Assisting customers with CPAP purchases, including machines, masks and accessories
- Troubleshooting issues with CPAP equipment
- Building rapport and effective relationships with customers
- Patient education and advice on sleep health
- POS use
- Basic reporting, general administration and cleaning duties as required
- Customer service and after-sales service
- Building professional relationships within the sleep health industry

Here are a few things we think will make you ideal for this role:

- Have previous experience in a busy, multi-tasking retail or customer service environment, with a minimum of 12 months' Store Management experience.
- Whilst Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience is preferred, it is not essential. Attitude is more important - we are happy and willing to train the right person.
- Have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomes.
- Thrive under pressure and work well independently and as part of a team.
- Have strong communication skills, with the capacity to respond quickly to the needs of our customers.
- Be a quick learner, with initiative and tenacity.
- Bring enthusiasm, positivity and a genuine work ethic to 'get things done'.
- Demonstrate integrity,



professionalism and discretion - you'll be comfortable handling sensitive information and will do the right thing, even when no one's watching.

We genuinely value diversity - of perspectives, approaches and lived experiences. We also know that not everyone feels super confident when applying for roles. So, if you're feeling unsure about any of the above, or simply want to have a conversation, email us at and we'll be in touch.

Some of the benefits of joining CPAP Direct

- Above-award salary
- A genuine commitment to workplace culture and wellbeing
- Work with great, smart people
- Access to some of the best business minds in the industry
- Work with a company that is on an exciting growth trajectory

Here are 3 reasons why we hope you'll love working for us:

- Find a culture of kindness and respect. We really care - about our work and our people. We don't just provide our patients with friendly and compassionate care; you will feel it too.
- Do work that matters and feel valued for your contribution. We provide a patient-focused service. We 'see' our patients when they walk in the door. The experience for them is personal and, as such, you'll enjoy meaningful interactions.
- Enjoy varied work and grow as you go. You'll jump in and out of many different tasks and challenges, and our whole team will support you to achieve whatever comes your way.

And here are 3 reasons why we're afraid you might not:

- We rarely do ridiculous hours, but we do work really hard every day. We rarely sit still
- CPAP Direct is really good at trust and integrity. We're not so valuable at micromanagement. If you find it hard to work without pressure or

📌 Retail Store Manager (Mount Gravatt East)
🏢 CPAP Direct
📍 Mount Gravatt East