Emergency Medical Dispatch Support Officer (Pool)

SA Ambulance Service | Emergency Operations Centre | Multiple Positions

Salary / EOC 1.1

(probation): $75,456.00 (pro-rata)

Salary / EOC 1.2 : $77,720.00 p.a.

Casual / $37.88 Per Hour + 25% casual loading

Mile End South / 5031

About the Role As an Emergency Medical Dispatch Support Officer (EMDSO), you will be the first point of contact for people calling 000 (Triple Zero) for an ambulance.

You will support vulnerable South Australians during high-stress situations by:

Answering emergency calls

Assessing patient needs

Providing guidance and support

Helping determine the most appropriate care pathway

This is a fast-paced, high-impact role where your communication skills and calm approach can make a real difference.

Training & Development

Full-time paid training for approximately 22 weeks

On completion, transition to casual employment

Gain a nationally recognised qualification: Certificate III in Ambulance Communications (HLT31020) – fully funded by SAAS

What We’re Looking For We’re seeking people who can:

Put patients first and communicate confidently with a wide range of people

Stay calm and solve problems in high-pressure situations





Show empathy and compassion for people in distress

Build trust through clear and respectful communication, particularly over the phone

Have strong communication skills (spoken and written)

Act with professionalism, honesty, and confidentiality

Ability to work 12 hours shift work across day and night shift

You will also have:

Experience managing competing priorities under pressure

The ability to work effectively as part of a team

Confidence using computers, including Microsoft Office

Good knowledge of metropolitan Adelaide and regional South Australia

SA Ambulance Service employees may be able to salary package everyday living expenses through Smart, helping you increase your take-home pay.

Appointment will be subject to a satisfactory Criminal History Check & Working with Children Check, and willingness to obtain or hold Current HLTAID011 (First Aid Certificate)

Want to Learn More? SA Ambulance Service supports adaptable working and values a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

790719

📌 Emergency Medical Dispatch Support Officer (Adelaide)
🏢 Sa Health
📍 Adelaide