NDIS Client Service Representative (Port Phillip City)

NDIS Client Service Representative (Port Phillip City)

21 Oct
|
Sustainable Certification
|
Port Phillip City

21 Oct

Sustainable Certification

Port Phillip City

This position is client-facing which will require the candidate to intimately understand the client's needs and solve any problems within our scheme requirements. It plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.Responsibilities include:

ClearlyCommunicateinwritingandverballytoNDISClients

Ensureclient dataismaintainedandaccurateusing thecompanysystems

Escalationofissuesasandwhenrequiredinlinewithcompanyprocedures

Buildandnurture positiverelationshipswithNDISClients

AssistNDISClientsthrough theirconcernbyproblemsolving,troubleshooting,beingadequatelyinformativewhilstmaintainingschemerequirements

NDISOperationalsupporttointernal stakeholersonanadhocbasisasdirected byyourmanager

MaintainingknowledgeintheNDISaccreditation,program rules,administrationandschedulingprocessesandorganizationalpersonnelnetworksusing resources

AttendandparticipateinNDISClientmeetingsasrequired





Workingtogether withkeymanagers andteammembers tomeettargets,driveimprovement,implementagreedresourcingcapacity

Education / Professional Qualifications & Experience Required:

1-2 years’ experience in a corporate environment

Effective time management skills and the ability to prioritise projects and multi-task

Advanced computer and operating systems literacy including office systems and database management

Knowledge and/or experience with NDIS Certification Systems desirable but not mandatory

Each year, the Sustainable Certification team has demonstrated incremental growth in its performance. We pride ourselves on ensuring we have a positive and collaborative culture encouraging all to be themselves and bring their best versions of themselves.

We recognise and respect the value and contribution that individuals of different backgrounds, cultures, and perspectives bring to our organization and we are committed to providing a positive, secure, and inclusive work environment for everyone in our diverse and talented team.

📌 NDIS Client Service Representative (Port Phillip City)
🏢 Sustainable Certification
📍 Port Phillip City

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