Company Description Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local.
Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au
Where you’ll be working As Duty Technician Supervisor at Mercure Resort, there is variety in every day. Working across the 292 guest rooms, 2 sparkling pools, recreation areas, the restaurant, conference spaces, lobby and reception, kitchens, and back of house spaces. You’ll support the Chief Engineer and maintenance team to ensure all resort facilities and guest areas are running smoothly.
Job Description What you'll be doing: This is a working supervisor position, requiring a hands-on approach to maintenance operations while providing leadership & support to the engineering team
Perform preventative maintenance across the resort
Supervising and supporting a team of 4 Handypersons
Prioritise and coordinate daily maintenance activities
Diagnose, maintain, & repair mechanical, electrical & hydraulic systems
Monitor contractor activities & compliance with Accor standards
Monitor utility consumption & identify opportunities for energy conservation
Support with rostering & staff training requirements
Qualifications What you'll bring to the role:
Experience supervising maintenance operations (ideally 2 years +)
Strong technical knowledge of plant & equipment maintenance
HVAC qualification and experience will be highly regarded
Knowledge of hotel building services & maintenance
Guest-focused mindset, delivering exceptional service standards
Experience & efficiency using Microsoft Office Suite (HUB OS & Opera Cloud advantageous)
Excellent communication and interpersonal skills
Solid problem-solving skills
Proven ability to lead a small team & foster a positive team culture
Safety First mindset & knowledge of Safe Work Practices
Flexible availability, including occasional weekends & after-hours
Additional Information Why work with us:
Complimentary meal on shift
Free on-site car parking
Generous Discounts on accommodation and dining across Accor Hotels globally
Family & Friends Discounts on accommodation, dining and more
Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
Represent a resort centered around wellbeing, local connection and authenticity
Our commitment to Diversity & Inclusion: We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.