Job Description About Big River Group Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.

The Opportunity An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.

As our Customer Service Officer, you’ll be the first point of contact for customers, providing a professional and positive experience. You’ll bring strong organisational skills, a proactive mindset, and a genuine ‘can do’ attitude to your day-to-day work.

Working closely with the Office Manager, you’ll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.

What You’ll Need

Previous experience in an administration or customer service role





Proficiency in Microsoft Office applications

Sound reading, writing, and numeracy skills

Strong attention to detail and a systems-oriented mindset

A professional and courteous manner with a customer-first approach

Reliable, punctual, and proactive work ethic

Ability to communicate effectively at all levels

Excellent verbal and written communication skills

Capacity to work both independently and collaboratively

Solid time management and prioritisation skills

Willingness to learn and adapt quickly to new tasks

What You’ll Receive in Return

Opportunity to be part of a growing international business

Ongoing growth and professional development opportunities

Supportive team environment and excellent working conditions

Free onsite parking

Our Commitment to Diversity and Inclusion At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.

📌 Customer Services Officer (Adelaide)
🏢 Big River Group Pty
📍 Adelaide