WIRTGEN AUSTRALIA is a member of the WIRTGEN GROUP, an internationally operating group of companies in the construction machinery sector incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, KLEEMANN and BENNINGHOVEN with their brand headquarters in Germany.

As technological leader, we can offer our customers mobile machine solutions for road construction and road rehabilitation, plants for mining and processing minerals or recycling material and for the production of asphalt.

We are seeking for a

Leading Hand (Dandenong South, VIC)

Location: Wirtgen Australia Pty. Ltd., Dandenong South VIC 3175, Australia

Relocation package is available for this role.

The Leading Hand is responsible for assisting the Service Manager and Service Supervisor in the smooth operation of the Service Department through outstanding technical support, whilst providing motivation and leadership to the Service Team. The Leading Hand will also undertake the Service Technician role as required and provide a high standard of technical support. This role reports to the Service Manager VIC/SA/TAS.

The Role

- Servicing, maintenance and repair of Wirtgen Group machinery as allocated by the regional Service Manager;
- Preparation of new machine build requirements;
- Commissioning/training of Wirtgen Group machinery;
- Diagnose machine issues or customer complaints and assist in finding solutions;
- Conduct machine inspections and develop a scope of repairs as required;
- Liaise with the regional Service Manager and Service Supervisor to update on job progress and completion times;
- Report any job issues or areas of concern to the Service Manager and Service Supervisor;




- Only operate plant and mobile equipment within the limits of competence training and verification;
- Provide a professional customer service and care attitude at all times;
- Complete accurate and timely administrative tasks in relation to service activities, including but not limited to submitting job sheets, timesheets and credit card statements;
- Utilise and maintain workshop tooling in accordance with working specifications and conditions;
- Encourage and maintain a safe working setting promoting a positive safety culture and following 5S principles to maintain acceptable housekeeping standards;
- Always ensure correct use and maintenance of Personal Protective Equipment (PPE) and that Government Work Health & Safety (WHS) regulations are met;
- Adhere to Wirtgen procedures and policies;
- Provide ongoing feedback regarding potential issues and improvements to service processes;
- Ensure all quality assurance requirements and expectations are met;
- Contribute to toolbox meetings and provide constructive feedback;
- Assist in the training of Apprentices and other staff as required;
- Perform other duties as required by Service Manager and Service Supervisor.

Leading Hand Role Responsibilities

- Providing the Service Team with a high standard of technical support whilst upholding Wirtgen Group values & policies;




- Assist Service Manager and Service Supervisor to prioritise, respond to Customer phone enquiries, schedule, co-ordinate, and monitor Service Technicians daily work bookings;
- Liaise with the Service Manager on new machine builds and schedule in works;
- Complete SAP service transactions required of the service process - provide Service Technicians with complete job sheets and any subsequent information required for a booking;
- Liaise with customers to ensure service satisfaction is of a high standard and ensure Service Manager and Service Supervisor are informed of any delays or issues that may affect their service request;
- Develop and provide service quotations to customers as required;
- Co-ordinate and manage external contractors as required;
- Management of workshop consumables and tooling;
- Fill in for Service Supervisor in times of absence, or when required.

Qualifications and Experience

- Australian/New Zealand recognised trade qualification (Mechanical or Electrical);
- Minimum 5 years' experience within a Leading Hand/Supervisory role;
- Unencumbered Drivers Licence;
- Intermediate computer skills with ability to operate Outlook and in-house service programmes;
- Strong interpersonal and phone skills, proven ability to develop rapport with others and form lasting working relationships;
- Advanced communication skills, proven ability to convey information in both verbal and written formats as appropriate for the needs of the target audience;
- Must be able to work under pressure and to a deadline;
- Clear problem solver, proven ability to apply logic or reasoning to review information, identify problems, their causes, evaluate optio

📌 Leading Hand (Dandenong)
🏢 Wirtgen Group
📍 Dandenong