At TL Consulting, we simplify modern complexity with advanced, sustainable engineering. As a proudly Australian-owned consultancy with over 15 years of experience, we empower businesses to innovate and achieve measurable outcomes through scalable, cloud-native solutions. Our 50+ consultants operate across key sectors including banking, financial services & insurance (BFSI), government, retail, education, and entertainment. This cross-industry expertise allows us to deliver customer-centric solutions that combine deep technical capability with a clear understanding of each client's strategic vision. Our approach leverages proven, scalable blueprints tailored to your business direction- enabling accelerated outcomes, maximized ROI, and sustainable long-term adoption.

We maintain strategic partnerships with organizations that share our vision for a cloud-native future. Through our collaborations with Microsoft, GitHub, and Databricks, we ensure our capabilities stay aligned with evolving best practices. These partnerships also provide access to innovation programs, co-funding opportunities, and dedicated support- helping us accelerate time-to-value for our clients.

About the Role

We are seeking a Senior Business Analyst for an immediate start with one of our key clients based in Melbourne. The successful candidate will have strong CRM knowledge and experience, along with hands-on expertise in Microsoft Dynamics 365. This is an exciting opportunity to work on a high-profile engagement within a collaborative and dynamic environment.

Key Duties and Responsibilities:

- Business analysis effort for projects, ensuring timely and successful delivery.
- Reporting BA metrics to the leadership team
- Act as a primary point of contact for business stakeholders,



program team and external vendors ensuring clear and consistent communication.
- Facilitate workshops, interviews, and focus groups with stakeholders to elicit, analyse and document business and functional requirements, and management of requirements traceability.
- Conduct walkthroughs to validate and obtain approval of business analysis outputs.
- Provide business analysis support relevant to provision of requirements support and clarification throughout a full project development or implementation lifecycle
- Work with stakeholders to understand business needs and translate them into clear and concise requirements.
- Document and manage requirements throughout the project lifecycle.
- Ensure requirements are complete, accurate, and consistent.
- Test and validate solutions to ensure they meet requirements.
- Build and maintain strong relationships with stakeholders.
- Applying business analysis techniques and tools to document requirements, objectives, outcomes, processes, procedures, work instructions and workflows.
- Delivering project documentation with organisation project management frameworks, on time, to expected quality standards as per scope and as agreed with the Project Manager.
- Managing sensitive information and maintaining records in line with information management policies

Essential Skills and Experience





- Bachelor's degree in computer science, Information Technology, or related field.
- 10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics CRM.
- Experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration, using industry standard techniques in a complex business environment.
- Experience mapping business requirements and processes to the functionality of a product whilst identifying gaps and opportunities.
- Demonstrated experience in being able to provide a holistic, human centred approach to the design of digital products, defining their form, behaviour, and content, drawing on a range of skills encompassing user research; interface, interaction and information design; project and time management, technical writing and usability testing.
- Experience in managing information requirements in line with approved record keeping and information management policies and including traceability of business requirements.
- High level analytical skills and organisational skills with valuable attention to detail and ability to think laterally and conceptually.
- Highly effective client liaison, change management and facilitation skills.
- Demonstrated experience working in a collaborative environment with high performing teams with high-priority deliverables under tight timeframes and balancing competing priorities.
- Experience in end-to-end delivery of major business systems projects.
- Highly skilled in the use of Microsoft Visio and the usual office tools such as Windows, Word, Excel, PowerPoint and Microsoft Outlook

📌 Senior Business Analyst (Melbourne)
🏢 TL Consulting Group
📍 Melbourne