City of Canterbury Bankstown Council – Bankstown NSW

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The Role

A rewarding opportunity has presented itself for a dedicated and customer-focused Business Support Officer to join our Planning Directorate.

In this role, you will provide high-quality administrative, operational and customer service support across the Planning Directorate, working collaboratively with a range of business units to ensure efficient, timely and seamless service delivery.

You will be responsible for responding to customer enquiries, processing correspondence and administrative tasks, maintaining accurate Council records and using a range of systems and applications to support daily operations. You will also contribute to process improvements and the implementation of technology-driven solutions that enhance the customer experience and improve operational efficiency.

Working as part of a multi-skilled and collaborative team, you will have the opportunity to develop your skills and knowledge while contributing to a positive customer-focused culture and the ongoing improvement of Planning Department services.

*This opportunity will be offered on a permanent full time basis.

Duties will include but not be limited to:

- Provide efficient, high-quality administrative and operational support to the Planning Directorate, ensuring smooth, timely and compliant service delivery.




- Deliver high-quality customer service by responding promptly and professionally to customer enquiries and consistently meeting team KPIs and departmental service level agreements.
- Communicate with customers via telephone and email to provide information, resolve enquiries and follow up on outstanding renewals, reminders and related matters.
- Perform a range of administrative and operational tasks within a multi-skilled team environment, including updating Council systems and databases and preparing letters, renewals, reminders and general correspondence.
- Maintain, update and manage Council documentation using the iShare Records Management system and effectively utilise Q-Pulse, Pathway, the NSW Planning Portal and other relevant systems.
- Coordinate official correspondence and maintain accurate and compliant records in accordance with government requirements, Council policies and organisational standards.
- Use Microsoft Office applications and internal and external databases to support the effective delivery of day-to-day business operations.
- Contribute to ongoing process improvement initiatives and support the implementation of technology-driven solutions that improve efficiency, accuracy and customer service

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection,



parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The Role

A rewarding opportunity has presented itself for a dedicated and customer-focused Business Support Officer to join our Planning Directorate.

In this role, you will provide high-quality administrative, operational and customer service support across the Planning Directorate, working collaboratively with a range of business units to ensure efficient, timely and seamless service delivery.

You will be responsible for responding to customer enquiries, processing correspondence and administrative tasks, maintaining accurate Council records and using a range of systems and applications to support daily operations. You will also contribute to process improvements and the implementation of technology-driven solutions that enhance the customer experience and improve operational efficiency.

Working as part of a multi-skilled and collaborative team, you will have the opportunity to develop your skills and knowledge while contributing to a positive customer-focused culture and the ongoing improvement of Planning Department services.

*This opportunity will be offered on a permanent full-time basis.

Duties will include but not be limited to:

- Provide efficient, high-quality administrative and operational support to the Planning Directorate, ensuring smooth, timely and compliant service delivery.
- Deliver high-quality customer service by responding promptly and professionally to customer enquiries and consistently meeting team KPIs and departmental service level agreements.
- Communicate with customers via telephone and email to provide inform

📌 Business Support Officer (Bankstown)
🏢 City of Canterbury Bankstown Council
📍 Bankstown