$135,300 per year + Super + On-call allowance

Location: Mount Isa, Queensland
Employment Type: Full-time
Classification: SCHADS Award – Level 8.1
Reports to: Chief Executive Officer (CEO)

About Us

North West Queensland Indigenous Community Social Services Ltd. (NWQICSS) is an Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa, Queensland. Guided by a First Nations-majority Board and our vision, "Life to the full," we deliver culturally safe, community-led services across justice, health, housing, education, youth and family support.

We are committed to empowering communities, strengthening families and improving outcomes for Aboriginal and Torres Strait Islander peoples across North West Queensland.

About the Role

NWQICSS is seeking an experienced and motivated Chief Operating Officer (COO) to provide strategic operational leadership across our diverse range of community services and programs.

Reporting directly to the CEO, the COO will oversee day-to-day service delivery, support program managers, drive performance and continuous improvement, and ensure services meet funding, quality, compliance and safeguarding requirements.

This is a senior leadership position suited to a person who can lead multidisciplinary teams, manage operational risks, strengthen service outcomes and build effective relationships with staff, community leaders, government agencies and partner organisations.

Key Responsibilities

Provide leadership and oversight of NWQICSS programs and community services across multiple locations.

Ensure programs meet funding agreements, service deliverables, key performance indicators and reporting requirements.

Lead,



coach and support program managers and coordinators to achieve service and organisational objectives.

Monitor operational performance, workforce planning, recruitment, staff development and retention.

Oversee compliance with the Human Services Quality Framework (HSQF), Child Safe Standards, safeguarding obligations, workplace health and safety requirements and relevant legislation.

Manage operational risks, incidents, complaints, audits and continuous improvement initiatives.

Work with the CEO and Finance Team to monitor program budgets, manage resources and support financial sustainability.

Build strong working relationships with Elders, community leaders, government departments, justice agencies and community service partners.

Identify opportunities for service improvement, innovation, growth and improved community outcomes.

Provide regular operational reports and advice to the CEO and contribute to organisational planning and decision-making.

About You

You are an experienced senior leader with strong operational management skills, a commitment to accountability and the ability to lead teams across a diverse range of community services. You can balance strategic priorities with the practical demands of service delivery and are committed to culturally safe, community-led practice.

Relevant tertiary qualification in business, management, community services,



social work, human services, public administration or a related field.

Demonstrated senior leadership experience managing multiple programs, services or business units.

Solid knowledge of community services, justice, youth, family and Indigenous service sectors.

Proven ability to lead multidisciplinary teams across multiple locations.

Experience in organisational risk management, compliance and quality assurance.

Strong financial management, budgeting and resource allocation skills.

Excellent strategic planning, analytical, problem-solving and decision-making abilities.

Highly developed communication, leadership and stakeholder engagement skills.

Demonstrated commitment to cultural safety and working effectively with Aboriginal and Torres Strait Islander communities.

Current Working with Children Check (Blue Card).

National Police Check.

Experience working in an Aboriginal and Torres Strait Islander community-controlled organisation.

Experience managing Queensland Government-funded programs.

Experience with HSQF accreditation, audits and quality improvement.

Previous executive-level experience as a COO, General Manager, Director or equivalent.

What We Offer

An opportunity to make a meaningful difference in the lives of individuals, families and communities across North West Queensland.

A senior leadership role with the prospect to strengthen and improve community services.

The chance to work alongside dedicated staff, community leaders and service partners.

A supportive, values-driven organisation committed to cultural safety, collaboration and community empowerment.

Employment Conditions

This is a ful

📌 Chief Operating Officer (Mount Isa City)
🏢 North West Queensland Indigenous Community Social Services
📍 Mount Isa City